At a Glance
- Tasks: Be the go-to person for customer queries via phone and email.
- Company: Join a dynamic Ecommerce team focused on customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Ideal for those passionate about ecommerce and customer care.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dedicated and customer-focused Customer Experience Advisor to join our Ecommerce team. In this role, you will be the first point of contact for our customers, delivering a high standard of service through both phone and email. You\’ll play a key part in ensuring customer satisfaction by resolving queries efficiently and professionally, while also contributing to the continuous improvement of the customer experience.
Key Responsibilities:
- Respond promptly to customer calls and emails, providing accurate information and resolving queries.
- Handle post-sales queries from both internal and external customers.
- Take ownership of customer complaints and ensure timely resolution.
- Maintain accurate records of all customer interactions and actions taken.
- Collaborate with internal teams to manage customer expectations and resolve issues.
- Ensure compliance with business processes and service level agreements (SLAs).
- Support credit management by understanding the financial impact of customer service decisions.
- Meet weekly and monthly objectives set by the Ecommerce Helpdesk Manager.
What We\’re Looking For:
Essential:
- Previous experience in a customer service role.
- Understanding of online trading, regulations, and standards.
- Strong communication and interpersonal skills.
- Ability to handle complaints and difficult conversations with resilience and professionalism.
- Excellent problem-solving skills and attention to detail.
- Commercial awareness and the ability to balance customer satisfaction with business needs.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
Desirable:
- Industry and product knowledge.
- Experience working in an ecommerce or online retail environment.
Ecommerce Customer Experience Advisor (CX) in Normanton, West Yorkshire employer: EVO Group
Contact Detail:
EVO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Experience Advisor (CX) in Normanton, West Yorkshire
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the first point of contact for customers, practice active listening and clear articulation to ensure you can handle complaints and queries with confidence.
✨Tip Number 3
Get comfortable with common ecommerce platforms and tools. Familiarity with online trading regulations and standards will give you an edge, showing that you're ready to tackle the challenges of the role from day one.
✨Tip Number 4
Prepare for situational questions. Think about past experiences where you've resolved customer issues or handled difficult conversations, as these examples will highlight your problem-solving skills and resilience during interviews.
We think you need these skills to ace Ecommerce Customer Experience Advisor (CX) in Normanton, West Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've handled complaints or resolved queries. Use specific examples that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the ecommerce landscape. Mention how your skills align with the responsibilities outlined in the job description, particularly your communication skills and resilience in handling difficult conversations.
Showcase Relevant Skills: When filling out your application, emphasise your proficiency in Microsoft Office and any experience you have in ecommerce or online retail. Highlight your organisational skills and ability to multitask, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Experience Advisor.
How to prepare for a job interview at EVO Group
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you resolved customer queries or complaints effectively, as this will demonstrate your ability to handle similar situations in the Ecommerce Customer Experience Advisor role.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for customers, it's crucial to convey your communication skills during the interview. Practice clear and concise responses, and consider how you can articulate complex information simply, as this will reflect your ability to assist customers over the phone and via email.
✨Understand the Ecommerce Landscape
Familiarise yourself with the basics of online trading and the specific regulations that may apply. Showing that you have a grasp of the ecommerce environment will not only impress the interviewers but also indicate your readiness to contribute to the team from day one.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Think of examples where you've had to think on your feet or manage difficult conversations. This will help you illustrate your resilience and professionalism, which are key traits for this position.