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For Companies At a Glance
- Tasks: Lead and streamline operational functions, managing service desks and admin teams.
- Company: Join a dynamic team focused on delivering top-tier service performance in property services.
- Benefits: Competitive salary, opportunities for growth, and a supportive work environment.
- Why this job: Be part of a high-performing team that values innovation and client relationships.
- Qualifications: Experience in operations, strong leadership skills, and excellent communication abilities required.
- Other info: Office-based role in Chertsey with a focus on process improvements.
Service Operations Manager
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Chertsey (office based)
£43-47,000
Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You\’ll oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.
Key Responsibilities
Manage service desk, planning, and admin functions
Ensure compliance with KPIs, SLAs, and contracts
Drive process improvements and operational efficiency
Provide performance reports and insights to leadership
Lead and develop high-performing teams
Liaise with clients and stakeholders to maintain strong relationships
Experience Required
Experience in operations within property services
Strong leadership in managing service teams and back-office functions
Commercially aware, with contract and field operations knowledge
Skilled in data analysis and reporting
Confident communicator with excellent stakeholder management
Experience with social housing or MoD contracts (a plus)
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.
Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
Service Operations Manager employer: Copperfield Recruitment
Contact Detail:
Copperfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarise yourself with the specific KPIs and SLAs relevant to service operations in property services. Understanding these metrics will help you demonstrate your knowledge during discussions and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience in leading teams by preparing examples of how you've successfully managed service desks or back-office functions in the past. Be ready to discuss your leadership style and how it has contributed to team performance.
✨Tip Number 3
Research the company’s current operational challenges and think about how you can address them. This proactive approach will not only impress during interviews but also show your genuine interest in the role and the organisation.
✨Tip Number 4
Network with professionals in the property services sector, especially those with experience in social housing or MoD contracts. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, particularly within property services. Emphasise your leadership skills and any experience managing service teams or back-office functions.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the key responsibilities of the Service Operations Manager role. Mention your experience with KPIs, SLAs, and your ability to drive process improvements.
Showcase Data Analysis Skills: Since data analysis is crucial for this role, include specific examples of how you've used data to improve operational efficiency or report performance insights in previous positions.
Highlight Stakeholder Management Experience: Demonstrate your communication skills by detailing your experience liaising with clients and stakeholders. Provide examples of how you've maintained strong relationships in past roles.
How to prepare for a job interview at Copperfield Recruitment
✨Showcase Your Leadership Skills
As a Service Operations Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed service teams in the past, focusing on your leadership style and the outcomes achieved.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you have ensured compliance with these metrics in previous positions and how you plan to maintain them.
✨Prepare for Data Analysis Questions
Since the role requires skills in data analysis and reporting, brush up on your analytical abilities. Be prepared to discuss specific tools or methods you've used to analyse operational performance and how those insights led to improvements.
✨Demonstrate Stakeholder Management Experience
Strong communication and stakeholder management are crucial for this position. Think of instances where you've successfully liaised with clients or stakeholders, and be ready to share how you built and maintained those relationships.
