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- Tasks: Provide tech support for desktop, POS, audio, and video systems.
- Company: Seaport Entertainment Group blends entertainment and hospitality in unique venues.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Join a vibrant team at the intersection of tech and entertainment, making a real impact.
- Qualifications: 2+ years in hospitality/entertainment; degree in IT preferred; strong problem-solving skills.
- Other info: Flexible hours may include weekends; great for tech enthusiasts!
The predicted salary is between 72000 - 88000 £ per year.
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The Company
Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company\’s ownership stake in Jean-Georges Restaurants and its interest in the air rights above the Fashion Show Mall, which may be used to create a new casino and hotel on the Las Vegas Strip.
The Technology Support Analyst supports the needs of Seaport Entertainment Group’s business by leveraging an understanding of the hospitality and entertainment business to ensure continuous operational availability for SEG’s technology environment. This position is responsible for providing technical support and maintenance for all desktop, POS, audio, and video environments ensuring reliability and performance. This role involves resolving incidents, analyzing issues, maintaining documentation, and collaborating closely with vendors, users, and other IT teams to deliver proper solutions and improve the IT teams’ performance.
Roles & Responsibilities
Duties and responsibilities may include, but are not limited to, the following:
- Provide 1st and 2nd level support for the following environments: desktop, POS, audio, and video.
- Investigate, diagnose, and resolve technology incidents and service requests.
- Provide the support & deployment of end user devices, network wireless equipment, and mobile devices.
- Perform patching and cross-connects, conduct basic network troubleshooting, assist with network hardware setup and maintenance, and collaborate to ensure network reliability.
- Provide planning services for events and temporary technology setups that include site surveys, defining requirements and collaborating with other IT resources to plan and deploy necessary hardware and software to facilitate these events.
- Participate in hardware procurement, delivery, preparations, and distribution of hardware; resolve any issues or delays and ensure that hardware is deployed to personnel in a timely manner.
- Investigate technology issues and ensure an overall smooth user experience. Actively participate in Incident and Problem Investigations to triage, gather data, provide hands on support, and communicate information to business & stakeholders of real time developments during service disruptions and/or high-risk problems that may impact operations.
- Manage certain endpoint configuration tools such as Microsoft Intune and NinjaOne to ensure healthy functionality and efficient software deployments.
- Maintain and contribute to support knowledge base for all technology tools at a quality.
- Assist in maintaining corporate OS baselines and help develop automation scripts and application deployment solutions.
- Provide tier 1 and 2 support for the endpoint environment, troubleshooting issues in collaboration with IT management, application services and 3rd party teams.
- Participate in software metering activities, analyze usage data, and assist in the software standardization, upgrade, and lifecycle management strategies.
- Work collaboratively with IT management and application services on ongoing projects.
- Stay informed on advancements in technology and computing devices and consult with other colleagues on best practices.
- Participate in end user training as required.
- Maintain a strong working knowledge of present business processes and implemented technical solutions.
- Non-Standard office hours and weekend work.
- Position may require some after-hours and on-call service.
- Other duties as assigned.
Experience & Education
- A minimum of five (2) years’ experience in the hospitality and/or entertainment industry
- Bachelor’s degree in computer science, Information Systems, or related field is preferred.
- Proven experience in technical support, or a similar IT role.
- Some knowledge of point-of-sale applications and ERP solutions (TOAST; D365; Workday)
- Familiarity with ITSM tools
- Proven ability with the Microsoft 365 platform
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities to work with cross-functional teams.
Compensation: 90k -110k per year
NOTICE TO THIRD PARTY AGENCIES
Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.
This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.
SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Entertainment Providers
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Application Support Analyst employer: Seaport Entertainment Group
Contact Detail:
Seaport Entertainment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Intune and point-of-sale applications like TOAST. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Seaport Entertainment Group on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues, especially in a hospitality or entertainment context. Having concrete examples ready will showcase your problem-solving skills and relevant experience.
✨Tip Number 4
Stay updated on the latest trends in technology within the hospitality and entertainment sectors. Being knowledgeable about advancements can set you apart from other candidates and show that you're proactive about your professional development.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly within the hospitality or entertainment sectors. Emphasise any specific skills related to desktop, POS, audio, and video environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the entertainment industry and how your background aligns with Seaport Entertainment Group's mission. Mention specific technologies you have worked with that are relevant to the role.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in previous roles. Highlight your analytical skills and ability to work under pressure, as these are crucial for the Application Support Analyst position.
Highlight Collaboration Experience: Since the role involves working closely with vendors and IT teams, include instances where you've collaborated effectively with cross-functional teams. This will demonstrate your interpersonal skills and ability to communicate technical information clearly.
How to prepare for a job interview at Seaport Entertainment Group
✨Understand the Company Culture
Before your interview, take some time to research Seaport Entertainment Group and its unique blend of hospitality and entertainment. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with technical support, especially in desktop, POS, audio, and video environments. Highlight specific examples where you've successfully resolved incidents or improved system performance.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've tackled complex issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or how they measure success in the Application Support Analyst position.
