Service and Deployment Coordinator

Contract Personnel is excited to be partnering with the largest heating company in the East of England as they take their recruitment to the next level! Do you have solid administrative experience, with a strong ability to follow processes and procedures while managing multiple tasks? Are you comfortable handling customer interactions over the phone and able to communicate effectively with a diverse range of people? If this sounds like you, we are currently seeking a Service and Deployment Coordinator to join their dynamic Customer Service team on a temp to perm basis, we’d love to hear from you. Job Role Operate as the first point of call for Engineers, clients, and working with colleagues in the Customer Service Team to deliver outstanding customer service for our customers in their homes. Effectively optimise the deployment of available engineer resource across a specified geographical area and specific client requirements. Ensure work is scheduled and planned to ensure customer needs are met using initiative and to meet targeted KPIs and required measures. Record and maintain legislative documentation. Monitor basic financial tasks such as raising purchase orders and SORs to be collated by the finance team.  Ensure customers and clients are kept fully informed of ongoing repairs and processes such as further works and parts replacements. Escalate any resource issues that cannot be achieved satisfactorily within your responsibility. Work to th…