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For Companies At a Glance
- Tasks: Manage advanced meter operations, including installations and fault resolution.
- Company: E.ON is a leading energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy 26 days annual leave, flexible working, and a range of corporate perks.
- Why this job: Join an award-winning workplace with a people-first culture and opportunities for growth.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Hybrid working model with 1-2 days in Solihull office; inclusive employer committed to diversity.
The predicted salary is between 24100 - 31600 £ per year.
Job Description
We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Meter Operator Specialist
Here's what you'll be doing
The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
We are seeking a Meter Operator (MOP) Specialist to join our Advanced Half Hourly Meter Operations team on a 9-month fixed-term contract. In this pivotal role, you will oversee the complete lifecycle of advanced meter operations, including new installations, fault resolution, half-hourly meter exchanges, and ongoing maintenance of accounts. You'll ensure that all tasks are managed and scheduled efficiently, meeting strict timelines and handling conflicting priorities within agreed service levels.
As part of our team, you'll be responsible for maintaining all Half-Hourly (HH) and Automated Meter Reading (AMR) metering and communication points. You will collaborate closely with suppliers, data collectors, distributors, and other industry agents to secure precise and accurate data consumption for our customers and supplier functions.
This position offers a hybrid working model, with 1-2 days per week based in our Solihull office.
Key responsibilities
- Dataflow management in line with BSCP timescales.
- Managing complex metering queries.
- Appointment booking.
- Capacity management.
- Collaboration with internal and external agents.
- Liaising with customers.
- Portfolio progress reporting.
- Managing site visit results and actioning relevant industry dataflows.
- Junifer ticket processing
What we need from you
- Experience of working in a customer service role, with excellent communication abilities across all levels.
- Strong negotiation skills to achieve positive outcomes and build lasting relationships.
- Proficient in Microsoft Word and Excel, with solid general IT competency.
- Highly organised with strong attention to detail and the ability to manage workload independently under pressure.
- Proactive and adaptable, with a willingness to learn and develop new skills as required.
It would be great if you had
- Experience of using Junifer
- Experience of the UK Energy industry
Here's what you need to know
- Award-Winning Workplace – We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
- Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly – Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.
- Inclusive & Diverse – We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture.
- Support at Every Stage of Life – We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive – Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
- Invested in Your Growth – From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way.
E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.
At a glance
Reference no.: 238460 Closing date: 05/08/2025 Salary: £29,173 – £37,860 FTE
Get in touch
For more information about the role please contact natalie.harrison@eon-uk.com – please note, CVs sent directly will not be accepted.
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Connect with us
www.eon-uk-careers.com
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Meter Operator Specialist (Solihull, GB) employer: E.ON
Contact Detail:
E.ON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter Operator Specialist (Solihull, GB)
✨Tip Number 1
Familiarise yourself with the UK energy industry, especially the specifics of advanced metering operations. Understanding the regulatory environment and key players will help you engage in informed discussions during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully managed complex queries or resolved issues. This will demonstrate your ability to handle the responsibilities of the Meter Operator Specialist role.
✨Tip Number 3
Brush up on your Microsoft Excel skills, particularly in data management and reporting. Being able to showcase your proficiency in handling data will be a significant advantage in this role.
✨Tip Number 4
Network with current or former employees of E.ON or those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Meter Operator Specialist (Solihull, GB)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to meter operations. Emphasise your communication abilities and organisational skills, as these are crucial for the Meter Operator Specialist role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the energy sector and the role. Mention your adaptability and willingness to learn, as well as any experience you have with data management or the UK Energy industry, which will set you apart.
Highlight Relevant Skills: Clearly outline your proficiency in Microsoft Word and Excel, as well as any experience with Junifer. Provide examples of how you've successfully managed complex queries or collaborated with various stakeholders in previous roles.
Showcase Your Achievements: Include specific examples of past achievements that demonstrate your ability to manage workloads under pressure and achieve positive outcomes through negotiation. This will help illustrate your potential value to the team.
How to prepare for a job interview at E.ON
✨Showcase Your Customer Service Skills
As a Meter Operator Specialist, you'll be dealing with customers regularly. Highlight your experience in customer service roles and provide examples of how you've effectively communicated and resolved issues in the past.
✨Demonstrate Your Organisational Skills
This role requires managing multiple tasks under pressure. Be prepared to discuss how you prioritise your workload and ensure that deadlines are met, perhaps by sharing specific instances where you successfully managed conflicting priorities.
✨Familiarise Yourself with Industry Tools
If you have experience with Junifer or similar tools, make sure to mention it. If not, do some research on these systems and be ready to discuss how you would quickly adapt to using them in your new role.
✨Emphasise Your Adaptability
The energy sector is constantly evolving, so it's important to show that you're proactive and willing to learn. Share examples of how you've adapted to changes in previous roles and how you approach learning new skills.
