Senior Home Ownership Housing Officer - Andover

Senior Home Ownership Housing Officer – Andover, SP10 4FB, United Kingdom

Are you an experienced housing team leader who enjoys a challenge? Why not consider joining us as a Senior Home Ownership Housing Officer.

What you’ll be doing

You will be leading a team of Home Ownership Housing Officers, working across our operating region. Using a strong supportive leadership style, you’ll coach the team to provide a consistent, quality service.

There’s lots to do. This will require you to be at the top of your game, supporting leaseholders to understand their position, whilst providing sound advice on Aster’s behalf and making sure your team are happy and confident. You’ll also pick up those more complex cases, including ASB and injunctions so your housing management experience will be key to the role.

You will be known as a specialist for other parts of the business when it comes to leasehold management, so you’ll often work collaboratively to ensure great outcomes.

To fully support the team, you’ll be ideally currently based in one of our main regions, understanding that travel will be included in the role. And whilst we don’t see you being out and about in the community on a regular basis, you’ll be looking to have regular in office days with the team and there may be a need to support your team with home visits or trips to court.

Our operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.

About you

You will have a demonstrable housing background, with a strong awareness of leasehold management. You will be preparing court documents and may attend court so experience in this area would be beneficial.

You’ll appreciate the need of running tight processes that support both our customers and your team to do the best job.

You will be confident representing the Home Ownership team both internally and at public meetings, so talking to people and gaining their trust will be a skill you use well.

You’re going to be travelling from time to time so you’ll need a full, UK driving licence and access to a vehicle for work purposes.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Successful candidates will require a basic DBS check.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.