At a Glance
- Tasks: Support colleagues with tech issues via phone, email, and ticketing system.
- Company: Join Jigsaw Homes Group, a top-rated housing provider in England.
- Benefits: Enjoy 24 days holiday, sick pay, gym access, and training opportunities.
- Why this job: Be part of a dynamic team making a real impact in communities.
- Qualifications: Passion for technology and customer service is essential.
- Other info: Flexibility to travel between locations may be required.
The predicted salary is between 23778 - 26602 £ per year.
IT Service Desk Analyst – Ashton-Under-Lyne
Number of Positions: 1Salary: £23778 – £26602Working Hours: 35 hours per weekLocation: Cavendish 249Job Category: ITRegion / Division: Leigh and/or Ashton Under-LyneBusiness Unit: IT
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023 ?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days) .
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, Simply Health membership, access to on-site gyms
and training/development opportunities.
If you are looking for a career with an outstanding company then please read on.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.
We provide quality; low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the Department:
No two days are the same. Supporting more than 1400 colleagues in the North West and Midlands, we are a busy department and enjoy the fast paced demands of delivering a high-quality service.
Jigsaw Homes Group’s internal IT department has around 30 like-minded professionals, working from its head office in Ashton-Under-Lyne.
The department is split up into several teams; Business Intelligence, Business Systems, IT Infrastructure and IT Service Management. It is responsible for the entire Group’s IT functions and directly contributes to its success.
Role Information:
The role of Service Desk Analyst is an important and challenging role and we are looking for someone who is passionate about technology and customer service.
You will take ownership of incidents that are raised via telephone, email and an internal ticketing system working to resolve issues reported quickly and efficiently. You will be assisting colleagues who use a wide variety of equipment and software to ensure they are able to deliver a service to our customers.
You will be responsible for helping the team deliver excellent customer service which meets and exceeds expectations, supports people’s needs and promotes the use of ever changing technology with our employees.
You must be flexible and able to travel between other locations when required.
If you have a passion for making a difference and have a thirst for technology, we want to hear from you.
If this sounds like the perfect job for you then don’t hesitate to apply now by uploading your current, up to date CV and a covering letter.
We reserve the right to close this vacancy early should we receive a sufficient number of CV\’s.
IT Service Desk Analyst - Ashton-Under-Lyne employer: Jigsaw Homes
Contact Detail:
Jigsaw Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - Ashton-Under-Lyne
✨Tip Number 1
Familiarise yourself with the specific technologies and software used by Jigsaw Homes Group. Research their IT infrastructure and any tools mentioned in the job description to demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you resolved issues effectively, as this is crucial for the Service Desk Analyst position.
✨Tip Number 3
Show your enthusiasm for technology by staying updated on the latest trends and advancements in IT. Mention any relevant certifications or training you've completed that align with the role's requirements.
✨Tip Number 4
Network with current or former employees of Jigsaw Homes Group on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace IT Service Desk Analyst - Ashton-Under-Lyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Service Desk Analyst role. Focus on your customer service abilities and any technical expertise you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved IT issues in the past and how you can contribute to Jigsaw Homes Group.
Highlight Relevant Skills: In both your CV and cover letter, emphasise skills such as problem-solving, communication, and adaptability. These are crucial for the fast-paced environment described in the job listing.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jigsaw Homes
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've used technology to solve problems or improve processes in previous roles, as this will demonstrate your commitment to the field.
✨Prepare for Customer Service Scenarios
Since the role involves a lot of customer interaction, be ready to discuss how you handle difficult situations with users. Prepare specific examples that showcase your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL (Information Technology Infrastructure Library) practices can give you an edge. Brush up on key concepts and be prepared to discuss how they apply to service desk operations, as this knowledge is often valued in IT service roles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the technologies used, or the company's future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.