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- Tasks: Join a diverse team to troubleshoot and maintain AWS data centre operations.
- Company: AWS is the leading cloud platform, innovating for customers worldwide.
- Benefits: Enjoy flexible work-life balance, mentorship, and a culture of inclusion.
- Why this job: Be part of a team solving complex problems in a supportive environment.
- Qualifications: 3+ years in computer hardware and networking; relevant certifications preferred.
- Other info: Willingness to work rotating shifts and participate in on-call rotations required.
The predicted salary is between 30000 - 42000 £ per year.
DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we\’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we\’re looking for talented people who want to help.
You\’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You\’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you\’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.
Regular work schedule is Monday to Friday, with participation in an on-call rotation and requirement to provide shift coverage during emergencies. This may include responding to after-hours calls, working outside regular business hours, 12-hour shifts, or rotating shifts to ensure operational coverage during critical situations. Travel may be required up to 10% of the time.
Responsibilities:
– Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
– Perform root cause analysis of equipment failures
– Ensure all safety procedures are adhered to while performing work
– Respond to off hour emergency calls per on call rotation for any one of the region\’s sites
– Fully comply with all physical security procedures and policies.
– Must be commutable to the Thames Valley Region.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn\’t followed a traditional path, or includes alternative experiences, don\’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world\’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that\’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it\’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We\’re continuously raising our performance bar as we strive to become Earth\’s Best Employer. That\’s why you\’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\’s nothing we can\’t achieve in the cloud.
BASIC QUALIFICATIONS
– Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.
– 3+ year of Computer Hardware experience
– 3+ years of Computer Networking experience
PREFERRED QUALIFICATIONS
– Associate\’s degree or higher in IT-related field applicable certifications or/and equivalent professional or military experience. Networking experience with CCNA and/or Network+ certifications. Experience with CISCO, Juniper and other commodity networking devices
– Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
– All candidates must possess a valid driver\’s license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\’re applying in isn\’t listed, please contact your Recruiting Partner.
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Data Centre Technician , Data Centre Operations employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Technician , Data Centre Operations
✨Tip Number 1
Familiarise yourself with AWS services and infrastructure. Understanding the core components of cloud computing and how AWS operates will give you a significant edge during interviews, as you'll be able to speak knowledgeably about the environment you'll be working in.
✨Tip Number 2
Gain hands-on experience with computer hardware and networking. If you can, set up your own home lab or volunteer for projects that involve racking, stacking, and managing network devices. This practical experience will not only enhance your skills but also demonstrate your commitment to the role.
✨Tip Number 3
Network with current or former AWS employees. Reach out on platforms like LinkedIn to learn more about their experiences and gather insights into the company culture and expectations. This can also lead to valuable referrals when applying.
✨Tip Number 4
Prepare for shift work and on-call responsibilities. Since this role requires flexibility with hours, showing that you're ready and willing to adapt to a rotating schedule can set you apart from other candidates who may not be as open to such arrangements.
We think you need these skills to ace Data Centre Technician , Data Centre Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in computer hardware and networking. Emphasise any specific skills or certifications that align with the job description, such as CCNA or Network+.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving abilities. Mention your experience in data centre environments and how you can contribute to AWS's mission of maintaining high standards.
Highlight Relevant Experience: In your application, focus on your hands-on experience with troubleshooting and root cause analysis. Provide examples of how you've successfully resolved technical issues in previous roles.
Showcase Soft Skills: Don't forget to mention your ability to work in a team and communicate effectively. AWS values collaboration, so highlight experiences where you've worked with diverse teams or mentored junior staff.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a solid grasp of what a Data Centre Technician does. Familiarise yourself with the responsibilities mentioned in the job description, such as troubleshooting facility events and performing root cause analysis. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with computer hardware and networking. Highlight any relevant certifications like CCNA or Network+, and share specific examples of how you've applied these skills in previous roles, especially in a data centre environment.
✨Emphasise Team Collaboration
Since the role involves working with diverse teams, be ready to talk about your experience collaborating with others. Share examples of how you've worked with engineers, supply chain specialists, or other technicians to solve problems or complete projects.
✨Prepare for Shift Work and On-Call Duties
As this position requires flexibility with shifts and on-call responsibilities, be honest about your availability. Discuss any previous experience with shift work and how you manage work-life balance, showing that you're committed to meeting the demands of the role.
