Customer Services Engineer

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.

Customer Services Engineer

Location – Lisburn, Northern Ireland

What to expect day to to day

Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the team for someone who can support our growing customer base in both France and Further afield.

Responsibilities include:

• At all times remain professional and courteous, supporting the vales of the company, aiming to deliver exceptional support and guidance to Camlin customers.
• Own and provide technical analysis of reported customer issues in the form of support cases. Investigate, produce findings, conclusions, and resolutions.
• Liaise with internal Camlin departments to obtain technical information required to help resolve complicated issues or requirements from the customer.
• Communicate regularly with customers by Video, phone and email to update them on support cases.
• Provide live remote support to Camlin Field Service Engineers / Customers / Partners during install / commissioning and service repair work.
• Create work instructions and training documentation to support customers and field service engineers.
• Document and maintain accurate history of all field installations / service findings and resolution status.
• Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as required.
• Maintain assigned KPI’s to acceptable levels (Key-performance-Indicators).
• Undertake any other duties as required from management to ensure the smooth operation of the Customer Services function, commensurate to the role.
• Occasionally be required to go to the field to help troubleshoot a unit, on support of our customers or a Camlin Field service Engineer.
• Proficient in Microsoft Office.
• Good analytical and problem-solving abilities
• A positive, can-do attitude, keen to learn and develop industry and product knowledge.
• Effectively Prioritise your Workload.
• Excellent verbal and written communication skills.
• Bi-lingual with fluent French verbal and written skills.
• A 3rd level Electrical engineering / relevant qualification, or able to demonstrate relevant experience commensurate to the role.

Desired criteria:

The following skills will be valuable and advantageous

• Experience in Energy, Electrical or manufacturing sectors
• Technical Customer service / support experience.
• Fault finding experience
• Engagement with Field services or from a field service background
• Attention for detail with an ability to analyse diagrams and schematics

OUR VALUES

• We work together
• We believe in people
• We won’t accept the ‘way it has always been done’
• We listen to learn
• We’re trying to do the right thing

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.

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