2nd Line Engineer

Our client, a leading business in the Technology sector is seeking a 2nd Line Engineer to join them on a full-time, permanent basis.

Working closely with the Help Desk team, our client is looking for a 2nd Line Engineer to join the business on a permanent basis, providing a high level of technical support to a broad range of clients.

The ideal candidate will have strong technical background where you have become used to working on both day-to-day support and project work for clients across a multitude of industries.

Key Responsibilities:

– Working towards SLAs when supporting a broad range of client with technical support calls

– Troubleshooting technical faults and issues

– Remote project work undertaken by the help desk

– Be the first point of contact for clients, outlining any technical faults or queries in a helpful and clear manner

– Be the go-to for 1st Line Engineers whilst escalating technical faults to 3rd Line Engineers

– Manage relationships with clients

Key Experience:

– A minimum of 2 years’ experience in a 2nd Line Engineer role

– Previous MSP experience is advantageous although not essential

– Confident working both remotely and on client-sites

– Able to work on both project work and day-to-day support tasks

– Active Director

– DNS / DHCP

– Understanding of Windows 10 and 11

– Hyper-V

– Good networking experience

This is an excellent opportunity where you will be working with a broad range of clients, working for a well-regarded MSP who have a strong reptation in their field.

CVs are being reviewed, so please apply now for immediate consideration.