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- Tasks: Be the friendly face of our autocentre, greeting customers and managing bookings.
- Company: Join a top-rated autocentre in Mansfield, known for excellent service.
- Benefits: Enjoy a permanent role with a competitive salary and a supportive team environment.
- Why this job: Perfect for those who love customer interaction and want to grow in a dynamic setting.
- Qualifications: Previous admin and customer service experience is a must; strong IT skills are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; salary up to £27k based on experience.
Halo Recruit are partnering with one of Mansfield's leading autocentres to recruit for an experienced Workshop Receptionist to join their team based in the Mansfield, NG18 area. This role will be the first point of contact for both internal and external customers and stakeholders and is therefore integral to the service delivery of the operation. This is a permanent role, working directly for our Client. The day-to-day duties of the role are varied however will include: * Greeting customers in a courteous and efficient manner, in person, telephone, and email. * Taking customer orders by telephone, in person and via the Company’s digital booking system. * Monitoring progress of jobs to ensure promised delivery times are met. * Contacting customers for authorisation if additional work is necessary. * Maintaining reception area to a high standard, ensuring that the area always remains presentable. * To communicate with the Sales manager and mechanics when completion time will or will not be met and inform customer in good time. * Answering telephone enquiries to the business. * Producing invoices via the Company’s digital system, and taking payments from customers. * Scheduling safety checks, MOT’s and servicing. * Use of the Company's bespoke booking system. Person Specification * Must have previous administration and customer service experience. * Will ideally have experience in managing multiple diaries, and have used a digital scheduling system previously. * Be able to demonstrate high levels of customer awareness and maintain customer service requirements. * Candidates must have excellent organisational and time management skills. * Must be numerate, literate and be conversant with Microsoft Office packages. * Experience using Microsoft Excel & Outlook is essential. * Excellent communication skills. * Strongly IT literate. * Well presented. * Ability to work to deadlines. * Commitment, Self-awareness, and Assertiveness * Committed to providing high quality work. * Influencing and negotiation skills * Organised * Ability to assess tasks independently. Hours of Work Monday – Friday, 7:30am – 4pm. Some Saturday cover will be required, up to 10 times a year, working 8am – 1pm Salary Up to £27k per annum, dependant on experience. HOW TO APPLY To apply for this role, please submit your CV by clicking apply now and a member of our team will be in touch. Halo Recruit are a trading name of Challenge-trg Recruitment Limited, and we are operating as an employment agency for the purposes of this vacancy
Workshop Receptionist employer: Halo Recruit, a Challenge-trg Group Company
Contact Detail:
Halo Recruit, a Challenge-trg Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Receptionist
✨Tip Number 1
Familiarize yourself with the company's digital booking system before your interview. Understanding how it works will not only impress us but also show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by practicing common scenarios you might encounter as a Workshop Receptionist. Being able to demonstrate your ability to handle various customer interactions will set you apart.
✨Tip Number 3
Highlight any experience you have with managing multiple diaries or scheduling systems in your conversations. This role requires excellent organizational skills, so showcasing your relevant experience will be key.
✨Tip Number 4
Prepare to discuss how you would maintain a high standard in the reception area. We value a well-presented environment, so sharing your ideas on how to keep things organized and welcoming will resonate with us.
We think you need these skills to ace Workshop Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous administration and customer service experience. Emphasize any roles where you managed multiple diaries or used digital scheduling systems.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and colleagues in past roles. This is crucial for a Workshop Receptionist position.
Highlight IT Proficiency: Mention your experience with Microsoft Office, especially Excel and Outlook. If you've used any bespoke booking systems, be sure to include that as well.
Demonstrate Organisational Skills: Provide specific examples of how you've managed your time and organized tasks in previous jobs. This will show that you can handle the varied duties of the role efficiently.
How to prepare for a job interview at Halo Recruit, a Challenge-trg Group Company
✨Showcase Your Customer Service Skills
As a Workshop Receptionist, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle inquiries both in person and over the phone.
✨Demonstrate Organizational Abilities
This role requires strong organizational skills, especially when managing multiple diaries and scheduling appointments. Discuss your experience with digital scheduling systems and how you prioritize tasks to meet deadlines.
✨Communicate Clearly and Effectively
Excellent communication is key in this position. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would keep customers informed about job progress and any necessary authorizations.
✨Prepare for Technical Questions
Familiarize yourself with the company's booking system and any relevant software like Microsoft Excel and Outlook. Be ready to discuss your proficiency with these tools and how they can help streamline operations in the workshop.
