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- Tasks: As a Night Porter, you'll ensure guests have a seamless experience overnight.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, 50% off food, and special accommodation rates for colleagues.
- Why this job: Work in a beautiful setting, meet new people, and be part of a friendly team.
- Qualifications: Looking for friendly, organized individuals with great customer service skills.
- Other info: Colleague accommodation available; perfect for those who love night shifts!
Night Porter – The Swallow Falls Inn What makes the perfect pub? It\’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that\’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy. How we say thank you! Celebrate your birthday with an extra paid holiday. Build your future with support from our Lead-Inn development program. Take the time you need to rest and recharge; Paid Breaks are on us. Enjoy 50% off food at any of our Inns Relax with a stay at any of our Inns during January, February, and March for just 1. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. Experience a spontaneous trip away with 50 on same day bookings It\’s not just for you-your loved ones can enjoy 15% off bed and breakfast too! 24/7 confidential support is always there when you need it with our Employee Assistance Programme Tronc (…that\’s tips to me and you) Contribute to a company that gives back through our Give-inn back scheme Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn, set to open in February 2025, offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and boasts 38 bedrooms and a 34-pitch campsite with glamping pods. With natural beauty, history, and adventure right on the doorstep, it\’s an ideal spot to experience the majesty of the area. You\’ll Fit Right Inn As a Night Porter, you\’ll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you\’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We\’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organised. Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You\’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. In addition, you\’ll patrol the premises to perform security checks and ensure a safe environment for everyone. If you\’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you\’ll fit right inn… This role comes with the added benefit of colleague accommodation – click the link to learn more https://careers.inncollectiongroup.com/live-inn *Age-related pay rates apply for Under 21s.*
Night Porter - The Swallow Falls Inn employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - The Swallow Falls Inn
✨Tip Number 1
Familiarize yourself with the local area, especially Snowdonia National Park. Being knowledgeable about nearby attractions and activities will help you engage with guests and provide them with valuable recommendations.
✨Tip Number 2
Showcase your customer service skills during any interactions you have before the interview. Whether it's through social media or in-person conversations, demonstrating a friendly and approachable demeanor can make a lasting impression.
✨Tip Number 3
Prepare to discuss your experience with night shifts or working independently. Highlighting your ability to stay organized and manage tasks efficiently during quieter hours will show that you're a great fit for the Night Porter role.
✨Tip Number 4
Research The Swallow Falls Inn and its values. Understanding their commitment to exceptional hospitality and how they prioritize guest experiences will help you align your answers with their expectations during the interview.
We think you need these skills to ace Night Porter - The Swallow Falls Inn
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the responsibilities of a Night Porter and think about how your skills and experiences align with what The Swallow Falls Inn is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Mention specific instances where you provided excellent service or handled guest inquiries effectively.
Show Your Personality: The Inn Collection Group values warmth and approachability. Use your application to convey your friendly nature and positive attitude. Share anecdotes that demonstrate your ability to connect with guests.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for working at The Swallow Falls Inn. Mention why you are drawn to this specific role and how you can contribute to creating a welcoming atmosphere for guests.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Customer Service Skills
As a Night Porter, you'll be the face of the Inn during the night. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your friendly and approachable nature, as well as any specific situations where you went above and beyond for a guest.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you manage your time and tasks effectively, especially when working independently. You might want to mention any experience you have with multitasking or handling various responsibilities simultaneously.
✨Emphasise Your Positive Attitude
A positive attitude is key in hospitality. Make sure to convey your enthusiasm for the role and your willingness to contribute to a warm and welcoming atmosphere. Share stories that reflect your upbeat personality and how it positively impacts those around you.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with a difficult guest or managing a late-night emergency. Think through potential situations you might encounter as a Night Porter and prepare thoughtful responses that showcase your problem-solving skills and calm demeanor.
