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For Companies At a Glance
- Tasks: Lead membership growth and engagement strategies for a global community.
- Company: Join the Royal Entomological Society, a growing organisation passionate about entomology.
- Benefits: Enjoy flexible working, generous leave, pension scheme, international travel, and health support.
- Why this job: Shape a key function in a supportive team while making a real impact.
- Qualifications: Experience in membership or customer engagement with strong communication skills required.
- Other info: Opportunity to travel internationally for conferences and collaborate across departments.
The predicted salary is between 38745 - 42620 £ per year.
Job Description
Membership Manager
Full-time, Permanent
Salary: £48,000–£53,000
Location: Hybrid (3 days p/w from Central London office)
An established membership-based organisation is seeking an experienced Membership Manager to lead the development, growth and retention of its organisational member base. This is a pivotal role focused on delivering an exceptional end-to-end membership experience while strengthening engagement and long-term value.
Reporting to a senior commercial lead, you will oversee the full member journey and play a key role in shaping how both organisational members and their individual users engage with the organisation. Being proactive, you will offer new ideas and approaches to membership engagement and recruitment.
Key responsibilities include:
- Delivering a high-quality, end-to-end membership experience for organisational members, including onboarding, retention and renewal
- Acting as the primary point of contact for members and prospective members, while supporting engagement across multiple employee stakeholders
- Proactively engaging with members to gather feedback, address issues and improve satisfaction and loyalty at both organisational and user level
- Supporting and implementing membership acquisition and retention initiatives
- Building strong, trusted relationships and fostering a sense of community among member organisations and their employee users
- Maintaining accurate membership records using a CRM system and producing clear, regular reports
- Analysing membership data to identify trends, insights and opportunities for improvement
- Managing timely and accurate invoicing related to membership
- Collaborating with colleagues across teams to enhance the overall member experience
About you
You will have proven experience in membership management within a membership organisation, trade body or professional association, alongside a strong customer service background. You are an excellent communicator, confident working with a range of stakeholders, and comfortable analysing data to inform decisions. Highly organised and detail-oriented, you are proactive, solution-focused and motivated by delivering outstanding member experiences whilst working autonomously (sole membership focused person in the organisation).
Membership Manager employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the Royal Entomological Society's mission and values. Understanding their goals will help you tailor your conversations and demonstrate how your experience aligns with their vision for membership growth and engagement.
✨Tip Number 2
Network with current or former members of the RES, if possible. Engaging with them can provide valuable insights into what members value most, which you can leverage in discussions during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of successful membership strategies you've implemented in the past. Highlighting measurable outcomes will showcase your ability to drive growth and retention effectively.
✨Tip Number 4
Stay updated on trends in membership management and customer engagement. Being knowledgeable about the latest tools and techniques will position you as a forward-thinking candidate who can bring innovative ideas to the role.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management, customer engagement, and any specific achievements related to growing and retaining a membership base. Use keywords from the job description to align your skills with what the Royal Entomological Society is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for membership growth and community engagement. Share specific examples of how you've successfully developed and implemented membership strategies in previous roles, and explain why you are excited about the opportunity at the Royal Entomological Society.
Showcase Data Skills: Since the role requires data-led decision making, include examples of how you've used CRM systems and data insights to inform your decisions in past positions. Highlight any relevant metrics or outcomes that demonstrate your ability to analyse data effectively.
Prepare for Interviews: If invited for an interview, be ready to discuss your experience in managing membership lifecycles and developing campaigns. Think about how you can demonstrate your strong communication and interpersonal skills, as well as your ability to collaborate across departments.
How to prepare for a job interview at Memcom Recruitment
✨Showcase Your Membership Experience
Make sure to highlight your previous experience in membership management or customer engagement. Be prepared to discuss specific strategies you've implemented that led to growth and retention, as this role heavily focuses on expanding the membership base.
✨Demonstrate Data-Driven Decision Making
Since the role requires a data-led approach, come equipped with examples of how you've used data insights to inform decisions in past roles. Discuss any CRM systems you’ve worked with and how they helped improve outcomes.
✨Prepare for Collaborative Scenarios
As a Membership Manager, you'll need to work closely with various departments. Think of examples where you've successfully collaborated with others to achieve a common goal, and be ready to share these during the interview.
✨Communicate Your Vision for Membership Growth
Be ready to articulate your vision for the membership strategy at the Royal Entomological Society. Consider what innovative campaigns or initiatives you would propose to enhance member engagement and retention, and how you would implement them.
