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- Tasks: Support customers with mortgage arrears and manage daily financial activities.
- Company: OSB Group is a specialist mortgage lender focused on customer care and employee engagement.
- Benefits: Enjoy a competitive salary, annual bonus, 28 days leave, and enhanced family benefits.
- Why this job: Join a collaborative team with clear career progression and a commitment to doing the right thing.
- Qualifications: Experience in finance or administration, plus strong Microsoft skills are essential.
- Other info: We value diversity and encourage all backgrounds to apply, even if you don't meet every requirement.
The predicted salary is between 25000 - 26000 £ per year.
Job Description
About the team:The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.
What you will be doing:As a Financial Support Assistant, you will have the opportunity to provide support alongside Financial Support Consultants to our customers in the timely collection of mortgage arrears, whilst maintaining a pro-active collections strategy. You will ensure that the daily activities within the Financial Support department are processed and administered correctly and in line with agreed SLAs. Working within a supportive and collaborative team you will have access to a clear progression matrix to support your career goals!
Your responsibilities will include… Dealing with incoming and outgoing correspondence (post, emails, SMS) in line with prescribed SLA's.Interacting with OSB's outsourced back office operational team providing advice/assistance and quality checking all work before the release of correspondence.Making and responding to telephone calls to/from solicitors, Asset managers and Housing Associations, providing a polite, professional and accurate responseEnsuring system notes are up to date and accurate in line with correspondence with customers.Drafting, proofing and dispatching letters on behalf of all Financial Support Consultants within the department.Utilising SMS's strategies for accounts in pre arrears, mortgage arrears & rent arrears to prompt customer contact What's in it for you? We offer a base salary dependent on experience of between £25,000 – £26,000 and a competitive benefits package including: Annual bonus opportunity28 days annual leave plus bank holidaysEnhanced family-focused benefits Please use this link to see the fantastic benefits available at OSB: OSB Careers About us:OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
Do you have the skills?We are looking for talented individuals who have the experience and knowledge set out below: Previous work experience in a financial institution is advantageous.Previous administration experience is essential.Detailed knowledge of Microsoft applications (in particular Word and Excel) is essential.Ability to interact with people at all levels within the Group is essential. Please use this link to see the fantastic benefits available at OSB: OSB Careers Next steps: Interested? Apply now!
Still considering? Hear from our team or learn more about our recruitment process: OSB CareersWe believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self.
Diversity, Equity & InclusionNot sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying.
At OSB, we value the unique perspectives and experiences that diversity brings. We're committed to creating an inclusive space where everyone feels empowered to apply – even if you don't check every box. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress.
We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all." INDLP
Financial Support Assistant - Wolverhampton employer: OSB
Contact Detail:
OSB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Assistant - Wolverhampton
✨Tip Number 1
Familiarise yourself with the financial support sector, especially mortgage arrears. Understanding the challenges customers face will help you connect better during interviews and demonstrate your passion for helping others.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Financial Support Assistant, you'll be interacting with various stakeholders, so being able to convey information clearly and professionally is key.
✨Tip Number 3
Network with professionals in the financial services industry. Attend relevant events or join online forums to gain insights and potentially make connections that could lead to referrals or recommendations.
✨Tip Number 4
Research OSB Group's values and culture. Tailoring your approach to align with their commitment to diversity and customer care can set you apart as a candidate who truly fits their team.
We think you need these skills to ace Financial Support Assistant - Wolverhampton
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Financial Support Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous work experience in financial institutions or administration roles. Provide specific examples of how your past experiences have prepared you for the tasks mentioned in the job description.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft applications, especially Word and Excel. Include examples of how you've used these tools effectively in previous roles to demonstrate your capability.
Personalise Your Application: Craft a personalised cover letter that reflects your passion for helping customers in financial difficulties. Mention why you are interested in working for OSB Group and how you align with their values of collaboration and support.
How to prepare for a job interview at OSB
✨Show Your Understanding of Financial Support
Make sure to demonstrate your knowledge of financial support services and how they can help customers in distress. Be prepared to discuss any relevant experience you have in dealing with mortgage arrears or similar situations.
✨Highlight Your Communication Skills
As a Financial Support Assistant, you'll be interacting with various stakeholders. Emphasise your ability to communicate clearly and professionally, both in writing and verbally. Share examples of how you've successfully managed correspondence in previous roles.
✨Familiarise Yourself with Microsoft Applications
Since detailed knowledge of Microsoft Word and Excel is essential for this role, brush up on your skills before the interview. Be ready to discuss how you've used these applications in past positions, particularly in administrative tasks.
✨Demonstrate Team Collaboration
This role involves working within a supportive team environment. Prepare to share examples of how you've collaborated with colleagues in the past, highlighting your ability to contribute positively to a team dynamic.
