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- Tasks: Lead a sales team and ensure exceptional client experiences in luxury retail.
- Company: Watches of Switzerland Group is a leading luxury watch retailer with a rich history since 1924.
- Benefits: Enjoy perks like a holiday purchase scheme, virtual GP service, and generous discounts.
- Why this job: Join a passionate team and grow your career in a dynamic luxury environment.
- Qualifications: Experience in supervising a team and a strong focus on client satisfaction are essential.
- Other info: Diversity and inclusion are celebrated, with anonymous application reviews based on skills.
The predicted salary is between 28800 - 43200 £ per year.
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Job Description
Do you have experience of leading / supervising a sales team?
Job Description
Do you have experience of leading / supervising a sales team?
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
Our Supervisors are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing, and spreading best practise, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products.
About You
- Experience of supervising a team
- Service orientated with a great understanding of what excellent client experience looks like
- Always looking for an opportunity to exceed expectations and provide a memorable experience
- Exceptional communication and interpersonal skills
- Eager to learn and build on your retail and product knowledge
- Always ready to go the extra mile
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients\’ needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world\’s most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Luxury Goods & Jewelry
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Supervisor (12664) employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (12664)
✨Tip Number 1
Familiarise yourself with the luxury watch brands that Watches of Switzerland represents. Understanding their unique selling points and product ranges will help you engage confidently with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a sales team in the past. Be ready to discuss specific situations where you motivated your team to exceed targets or improve client experiences.
✨Tip Number 3
Network within the luxury retail sector, especially with professionals who have experience at Watches of Switzerland or similar companies. Attend industry events or connect on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 4
Prepare to discuss your approach to client relationships. Think about how you can create memorable experiences for clients and be ready to share your strategies for building long-term connections that go beyond a single sale.
We think you need these skills to ace Supervisor (12664)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and supervising sales teams. Use specific examples that demonstrate your ability to exceed client expectations and deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury retail and your understanding of what excellent client experience looks like. Mention how your skills align with the role and the company's values.
Showcase Communication Skills: Since exceptional communication is key for this role, consider including examples of how you've effectively communicated with clients or team members in previous positions. This will help illustrate your interpersonal skills.
Highlight Teamwork and Leadership: Emphasise your ability to work as part of a team and your leadership experience. Provide examples of how you've motivated others and contributed to a positive team environment in past roles.
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and motivate a sales team. Prepare examples of how you've successfully managed a team in the past, focusing on your leadership style and how you foster collaboration.
✨Understand the Luxury Retail Market
Familiarise yourself with the luxury watch market and the brands that Watches of Switzerland represents. Being knowledgeable about their products will show your passion for the role and help you connect with the interviewers.
✨Emphasise Client Relationship Building
The role requires building lasting relationships with clients. Be ready to discuss your approach to customer service and provide examples of how you've exceeded client expectations in previous roles.
✨Prepare Questions About Company Culture
Watches of Switzerland values diversity and inclusivity. Prepare thoughtful questions about their company culture and how they support employee development, which will demonstrate your interest in being part of their team.
