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For Companies At a Glance
- Tasks: Engage with customers via online chat, understanding their needs and pitching products.
- Company: Join a dynamic team known for exceptional customer service and innovative sales strategies.
- Benefits: Enjoy uncapped commission, 28 days holiday, and discounts at top brands.
- Why this job: Be the digital voice of a brand, making a real impact while developing your skills.
- Qualifications: Must be computer literate with strong written communication and multitasking abilities.
- Other info: Flexible shifts between 8am and 10pm, with a supportive training environment.
We have exciting opportunities on our sought-after Webchat Sales Team! In this role you will be the digital voice behind the brand, creating rapport and understanding customer needs through our instant chat platform. You will be responsible for interacting directly with customers through online chat platform. Understanding customer needs and building trust isessentialin providing a rememberable personal experience.
What will I do as a Web Chat Sales Advisor?
Manage inbound chats and build rapport with customers
Pitch products and plans based on customer accounts
Multi-task with inbound queries and reply to all in a timely manner
Discuss new deals and cross-sell additional products
Establish a strong digital presence in keeping with the brand
Achieve and exceed sales and productivity targets
Deliver exceptional customer service throughout every chat, ensuring customers are satisfied with their service.
Investigating customer service enquiries and transferring to relevant departments when we are unable to resolve online
A Few Things You Will Need
To be computer literate with fast and accurate keyboard skills
Excellent written communication skills including grammar and spelling
The ability to multi-task to complete multiple chats
In Return For Your Hard Work, We Offer
Monthly Basic Salary + UNCAPPED commission
Internal training and development opportunities
On-going incentives throughout the months alongside commission
28 Days Holiday & your birthday off every year on pay!
Company Pension
Discounts with some of the highstreets biggest brands & MUCH MORE
Shifts & Salary
41.25 hours a week, 5 days out of 7, shifts between 8am and 10pm.
Commission earnings ON TOP of your basic wage average around £500 a month!!
To Apply, send an up-to-date CV.
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Webchat Advisor employer: Swans Travel
Contact Detail:
Swans Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Webchat Advisor
✨Tip Number 1
Familiarise yourself with our brand and products. Understanding what we offer will help you engage customers effectively and pitch the right products during chats.
✨Tip Number 2
Practice your typing speed and accuracy. As a Webchat Advisor, you'll need to manage multiple conversations simultaneously, so being quick and precise is key.
✨Tip Number 3
Brush up on your written communication skills. Since you'll be interacting with customers through chat, clear and professional writing will help build trust and rapport.
✨Tip Number 4
Prepare for potential scenarios you might encounter in customer chats. Think about how you would handle common queries or complaints to demonstrate your problem-solving skills.
We think you need these skills to ace Webchat Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Webchat Advisor role. Emphasise your written communication skills, customer service experience, and any previous sales roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed customer interactions in the past and how you can contribute to the team.
Showcase Your Digital Skills: Since this role involves using an online chat platform, mention any experience you have with digital communication tools or platforms. Highlight your ability to multi-task and respond quickly to customer queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Swans Travel
✨Showcase Your Communication Skills
As a Webchat Advisor, excellent written communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely. Use proper grammar and spelling in your responses to reflect your attention to detail.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practice handling various customer queries and pitching products effectively. This will showcase your ability to build rapport and trust with customers.
✨Familiarise Yourself with the Brand
Research the company and its products thoroughly. Understanding the brand's values and offerings will help you align your responses with their expectations and demonstrate your enthusiasm for the role.
✨Highlight Your Multi-Tasking Abilities
The role requires managing multiple chats simultaneously. Be prepared to discuss your experience with multi-tasking and how you prioritise tasks effectively. Share examples of how you've successfully handled similar situations in the past.
