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- Tasks: Support various departments with administrative tasks and ensure smooth operations.
- Company: Join Hertfordshire County Council, dedicated to serving the community with excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for career progression.
- Why this job: Be part of a dynamic team making a real impact in residents' lives.
- Qualifications: Previous admin experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Open to secondments; must have driving ability for travel around Hertfordshire.
The predicted salary is between 22835 - 30060 £ per year.
Job Title
Senior Business Support Officer
Contract & Hours
Permanent, up to 37 hours per week (pro‑rated for part‑time).
Salary
£27,694 per annum with opportunity to progress to £31,022 pa.
Location
Hertfordshire, main office bases – East, Stevenage, West, Apsley.
Directorate
Resources.
About the Team
Our Business Support Service is a centralised unit that delivers a consistent, high‑quality administrative service across the council. You will work alongside over 400 colleagues to support departments in delivering critical services to Hertfordshire residents.
About the Role
We provide support across a range of departments, including Children’s Services, Adult Care Services, Public Health, Hertfordshire Fire & Rescue Service, Legal Services and more. Depending on the team, duties may include data entry and analysis, meeting support, minute taking, telephone handling, invoice processing, and sensitive information management.
Key Responsibilities
• Provide comprehensive administrative support to designated departments.
• Prepare agendas, notes, minutes and manage correspondence.
• Raise purchase orders, process invoices and support financial transactions where required.
• Maintain accurate and up‑to‑date database records.
• Deliver a high level of customer service to staff and the public.
• Support the needs of children and vulnerable adults where applicable, including DBS checks.
Essential Qualifications & Experience
- Experience in an administrative or support role.
- Excellent organisational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and relevant software.
- Team experience in a fast‑paced environment.
- Understanding of specialised processes and methods.
- Ability to plan work independently and work to tight deadlines.
- GCSE (or equivalent) in numeracy and literacy.
- Enthusiasm and pride in work.
- Experience in minute or note taking.
Desirable Qualifications & Experience
- Experience in coaching and training others.
- Experience in processing invoices and handling financial transactions.
Additional Information
• This role requires a Disclosure & Barring Service (DBS) check.
• Driving and/or travel within Hertfordshire is required.
• A good command of spoken English is essential.
• The position is open to secondments; please complete the Secondment Form if applicable.
• We are a Disability Confident Employer. Any disability disclosure during the selection process will receive a guaranteed interview where the applicant meets the minimum criteria.
• We welcome applications from UK residents only; sponsorship is not available.
• The closing date is not fixed; please apply now if the role meets your interests.
Benefits
Benefits are available to all employees and are described on the council website.
How to Apply
Upload a current CV and a cover paragraph highlighting how you meet the advertised criteria. Applications are accepted continually and interviews will be arranged as received.
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Senior Business Support Officer employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Support Officer
✨Tip Number 1
Familiarise yourself with the specific departments you'll be supporting, such as Children's Services or Public Health. Understanding their unique challenges and priorities will help you tailor your approach during interviews.
✨Tip Number 2
Highlight your organisational and multitasking skills in conversations with our team. Be prepared to share examples of how you've successfully managed multiple tasks in a fast-paced environment.
✨Tip Number 3
Demonstrate your proficiency in Microsoft Office Suite by discussing specific projects where you've used these tools effectively. This will show us that you're ready to hit the ground running.
✨Tip Number 4
If you have experience in minute-taking or financial transactions, be sure to mention this during any discussions. These skills are particularly relevant to the role and can set you apart from other candidates.
We think you need these skills to ace Senior Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored specifically for the Senior Business Support Officer role. Highlight relevant administrative experience, organisational skills, and any specific software proficiency that aligns with the job description.
Showcase Relevant Experience: In your application, provide concrete examples of your previous work in administrative or support roles. Mention any experience you have with minute taking, processing invoices, or working in a fast-paced environment to demonstrate your suitability.
Craft a Compelling Covering Paragraph: Use the short covering paragraph to summarise your skills and experiences. Focus on how your background aligns with the requirements listed in the job profile, and express your enthusiasm for the role and the organisation.
Proofread Your Application: Before submitting, carefully proofread your CV and covering paragraph for any spelling or grammatical errors. Ensure that your written correspondence is clear and professional, as this reflects your attention to detail.
How to prepare for a job interview at Hertfordshire County Council
✨Showcase Your Organisational Skills
As a Senior Business Support Officer, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised projects or managed tight deadlines.
✨Highlight Your Communication Abilities
Strong communication skills are essential for this role. Be ready to discuss how you've effectively communicated with various stakeholders in previous positions, whether through written correspondence or verbal interactions.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office Suite is crucial. Brush up on your skills and be prepared to discuss how you've used these tools in your previous roles to enhance productivity and support your team.
✨Demonstrate Your Customer Focus
This role requires a strong customer focus. Think of instances where you've gone above and beyond to assist clients or colleagues, and be ready to share these stories during your interview.
