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- Tasks: Lead a team in delivering exceptional customer service and product knowledge.
- Company: Join Signet, the UK's leading diamond jewellery retailer with over 270 stores.
- Benefits: Enjoy competitive pay, sales incentives, staff discounts, and career development opportunities.
- Why this job: This role is your gateway to management, with training to unlock your potential.
- Qualifications: Retail or customer service experience is essential; strong communication skills are a must.
- Other info: Embrace diversity in a supportive environment; we welcome all applicants.
The predicted salary is between 24000 - 36000 £ per year.
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Our Supervisors have a special talent for amazing our Customers!
Supervisor – Permanent – Full Time
We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it – and our Store Supervisors are the people who bring that product knowledge to life!
You\’ll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You\’ll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.
Your Background
You\’ll have retail or customer service experience, but what really sets you apart is your ability to sell. You\’ll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You\’ll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role – and with our coaching, training and support, you can develop quickly.
What\’s next?
When you submit your application, you will be invited to complete a short online assessment.
If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us.
Successful applicants will be contacted by the store manager inviting you to the final stage interviews.
We recommend to regularly check your emails to ensure you don\’t miss any updates with your application.
Your rewards
We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.
What is also really amazing about Signet are the career development opportunities. If you\’ve got potential, we\’ll help you fulfil it. We\’ve got the training and development programmes in place to really help you make the most of your talent!
Be part of something special!
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that\’s not all, we are part of the world\’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.
We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
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Supervisor - Ernest Jones - Permanent - Full Time employer: Ernest Jones
Contact Detail:
Ernest Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Ernest Jones - Permanent - Full Time
✨Tip Number 1
Familiarise yourself with the products sold at Ernest Jones. Understanding the unique features and benefits of various jewellery pieces will not only boost your confidence but also help you engage customers effectively during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create amazing customer experiences, which is crucial for a Supervisor position.
✨Tip Number 3
Practice your communication skills before the video assessment. Being articulate and personable will help you make a strong impression, so consider rehearsing answers to common interview questions with a friend or in front of a mirror.
✨Tip Number 4
Research the company culture and values of Signet Jewelers. Understanding their commitment to diversity and inclusion can help you align your responses during the interview, showing that you are a good fit for their team.
We think you need these skills to ace Supervisor - Ernest Jones - Permanent - Full Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Supervisor at Ernest Jones. Highlight your relevant retail or customer service experience and how it aligns with their expectations.
Showcase Your Product Knowledge: In your application, emphasise your product knowledge and ability to engage customers. Mention any specific experiences where you successfully showcased products or provided exceptional customer service.
Prepare for Online Assessment: Once you submit your application, be ready for the online assessment. Brush up on your customer service skills and think about scenarios where you've excelled in a retail environment.
Craft a Compelling Video: If invited to submit a video, use this opportunity to express your passion for jewellery retail and why you want to join Ernest Jones. Be confident, articulate, and let your personality shine through.
How to prepare for a job interview at Ernest Jones
✨Showcase Your Product Knowledge
Make sure to brush up on your knowledge of jewellery and watches before the interview. Be prepared to discuss where gems come from, how different watches function, and any other product details that could impress the interviewer.
✨Demonstrate Your Customer Service Skills
Think of examples from your past experiences where you provided exceptional customer service. Be ready to share these stories during the interview to highlight your ability to connect with customers and enhance their shopping experience.
✨Express Your Ambition
Since this role is a stepping stone to management, convey your career aspirations clearly. Discuss how you see yourself growing within the company and how you plan to take advantage of the training and development opportunities offered.
✨Prepare for the Online Assessment
Before the interview, ensure you complete the online assessment thoroughly. This is your chance to showcase your skills and personality, so take it seriously and prepare as if it were part of the interview process.
