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For Companies At a Glance
- Tasks: Manage post-sale processes, ensuring smooth order delivery and client satisfaction.
- Company: Join a Beaconsfield-based company enhancing workspace functionality across Europe and the UK.
- Benefits: Enjoy a competitive salary and the chance to work in a design-driven environment.
- Why this job: Be part of a supportive team where your ideas can drive real operational change.
- Qualifications: 2-3 years in customer service or logistics, with strong organisational and communication skills.
- Other info: This is a full-time, on-site role in a dynamic, flat-structure workplace.
The predicted salary is between 28800 - 43200 £ per year.
A Beaconsfield-based provider of office environment solutions is seeking an organised and proactive Customer Services Executive. This full-time, on-site role offers a competitive salary based on experience and the opportunity to support a growing, design-driven business.
About the Employer
This company delivers tailored solutions to businesses seeking enhanced workspace functionality and efficiency. They operate closely with design professionals, production teams and client stakeholders to deliver high-quality installations and services across Europe and the UK.
As Customer Services Executive, you will manage the entire post-sale journey, ensuring seamless order processing, coordination, delivery, and aftercare.
Key Responsibilities
Oversee order scheduling and delivery coordination.
Act as the liaison between internal teams, suppliers and logistics partners.
Address delivery issues, damages, or client concerns with promptness and empathy.
Keep CRM and tracking systems fully updated with real-time progress.
Help refine and optimise internal processes as the business expands.
What You’ll Bring
2–3 years’ experience in operations, logistics, or customer-facing roles, ideally within interiors, product delivery, or services.
Strong organisational and multitasking skills under pressure.
Clear, professional communication, both written and verbal.
A proactive mindset, anticipating and acting on issues before they escalate.
Comfortable with digital tools (CRM platforms).
Experience in supply chain coordination is beneficial.
Why Apply?
Be part of a dynamic, design-focused organisation.
Work collaboratively in a supportive, flat-structure environment.
Influence real change as your ideas contribute directly to operational improvements.
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Customer Service Executive employer: Chiltern Recruitment Ltd
Contact Detail:
Chiltern Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their office environment solutions will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your organisational and multitasking skills. Think of scenarios where you successfully managed logistics or resolved customer issues.
✨Tip Number 4
Showcase your familiarity with CRM systems during any discussions. Being comfortable with digital tools is crucial for this role, so be ready to talk about your experience with similar platforms.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, logistics, or operations. Use specific examples that demonstrate your organisational skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive mindset and problem-solving abilities. Mention how your previous experiences align with the responsibilities of the Customer Services Executive role and express your enthusiasm for working in a design-driven environment.
Highlight Communication Skills: Since clear communication is key in this role, provide examples in your application that illustrate your written and verbal communication skills. This could include instances where you successfully resolved client concerns or coordinated with teams.
Showcase Digital Proficiency: Mention any experience you have with CRM platforms or other digital tools. If you have used these systems to track orders or manage customer interactions, be sure to include that in your application to demonstrate your comfort with technology.
How to prepare for a job interview at Chiltern Recruitment Ltd
✨Showcase Your Organisational Skills
As a Customer Service Executive, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your previous roles where you successfully handled order scheduling or delivery coordination, highlighting how you kept everything organised.
✨Communicate Clearly and Professionally
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and professionally. Be ready to discuss how you've addressed client concerns in the past, showcasing your empathy and problem-solving skills.
✨Familiarise Yourself with CRM Tools
Since the role requires comfort with digital tools, make sure you are familiar with common CRM platforms. You might be asked about your experience with these systems, so be prepared to discuss how you've used them to track progress and manage customer interactions.
✨Demonstrate a Proactive Mindset
The employer values a proactive approach. Think of instances where you anticipated issues before they escalated and took action. Share these examples during your interview to illustrate your ability to think ahead and contribute positively to the team.
