Help Desk Administrator

TSRN is recruiting for a Helpdesk Administrator. This role is hybrid after the probation period, with a contract to permanent position after six months.

Responsibilities include:

1. Providing initial contact via telephone or email for all customer inquiries and logging all job details into the IT system.
2. Planning engineers\’ routes according to SLA requirements.
3. Supporting engineer and parts dispatch teams.
4. Confirming job completion and providing information to customers.

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