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- Tasks: Join our Service Desk team as the first point of contact for IT support.
- Company: PA is a global leader in technology and innovation, dedicated to building a positive human future.
- Benefits: Enjoy health perks, 25 days leave, a pension scheme, and opportunities for community involvement.
- Why this job: Kickstart your tech career with hands-on experience and a supportive team culture focused on growth.
- Qualifications: No degree needed; just a passion for IT and excellent communication skills.
- Other info: Flexible shift patterns required, including weekends, with training provided for career progression.
The predicted salary is between 28800 - 43200 £ per year.
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We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Job Description
Kickstart Your Career in Tech, join Our Service Desk Team!
Are you passionate about technology and ready to take your first step into the world of IT? If so, this Service Desk role could be the perfect opportunity for you.
At PA, we believe in potential, not just qualifications. That’s why we’re looking for individuals who are curious, people-focused, and excited about building a career in technology. You don’t need a degree or technical certifications, just a genuine interest in IT, a willingness to learn, and a positive, friendly approach.
As a Service Desk Analyst, you’ll be the first point of contact for our customers, so excellent communication skills and a personable manner are essential. If you’ve worked in any customer-facing role, whether in retail, hospitality, or call centres, you already have valuable experience that we would love to see.
Why Join Us?
- Gain hands-on experience with real-world IT systems and support
- Be part of a supportive team that invests in your development
- Access training, mentoring, and clear progression pathways
- Work in a culture that values collaboration, learning, and innovation
This is more than just a job, it’s your launchpad into a thriving tech career. If you\’re ready to grow, learn, and make an impact, we’d love to hear from you.
The Team
The Global Service Desk are a first-line response team who are fully supported to be able to address any IT issues that may arise for our 4000+ PA colleagues, including a dedicated line for our external clients. Being based in the Cambridge office we predominantly support our users by phone, email and in-person, delivering excellent customer service.
Individuals are provided with on-the-job training to be able to resolve common queries and how to seek advice on escalating more serious issues. There is a great support network within the department and particularly within the team, with all members encouraged to lean on and support each other.
The Service Desk team can be the first step to starting your career at PA. We believe in equipping our Service Desk Analysts with the tools and techniques to enable them to develop the skills necessary to progress and pursue their career ambitions, should you wish to.
Access will be provided to our training platforms so team members can enhance and grow the skills needed. Typically, within their first two years our team members have found the specialism that they love and have moved into other areas of the department, with some moving into consulting within the wider organisation.
The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Mac and Application Support teams, Operations and Software Compliance team.
Note: As the team supports all colleagues across the globe, applicants should be available to work in varying shift patterns covering hours between 07:00 and 19:00 (GMT) as well as a weekend shift, working on a rotation every eight weeks.
Qualifications
An enthusiasm for any of the following:
- Customer service, problem solving, IT
- Curiosity for learning more about technology
- Excellent listening, verbal and written communication skills
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply now and take your first step towards a future in IT!
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application
Additional Information
Life At PA encompasses our peoples\’ experience at PA. It\’s about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We\’re focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.
Find out more about Life at PA .
We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:
- Health and lifestyle perks accompanying private healthcare
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charity-based initiatives
- Annual performance-based bonus
- PA share ownership
- Tax efficient benefits (cycle to work, give as you earn)
We’re committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.
Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
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Service Desk Analyst employer: PA Consulting
Contact Detail:
PA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Understanding basic troubleshooting steps can help you stand out during interviews, as it shows your proactive approach to learning about the role.
✨Tip Number 2
Highlight your customer service experience. Since you'll be the first point of contact for users, showcasing any previous roles where you've excelled in communication and problem-solving will demonstrate your suitability for the position.
✨Tip Number 3
Network with current or former Service Desk Analysts. Engaging with professionals in the field can provide valuable insights into the role and the company culture, which you can mention during your interview.
✨Tip Number 4
Be prepared to discuss your enthusiasm for technology. Showing genuine interest and curiosity about IT trends and innovations can set you apart from other candidates and align with the company's values.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles you've held. Emphasise your communication skills and any technical knowledge you have, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your eagerness to learn. Mention specific reasons why you want to join the Service Desk team at PA and how your background aligns with their values.
Highlight Soft Skills: Since this role requires excellent communication and a friendly approach, make sure to highlight these soft skills in your application. Provide examples of how you've used these skills in previous roles.
Show Your Curiosity: Express your curiosity about technology and your willingness to learn. You can mention any self-study, online courses, or personal projects related to IT that demonstrate your interest in the field.
How to prepare for a job interview at PA Consulting
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in technology during the interview. Talk about any personal projects or experiences that sparked your curiosity in IT, as this will demonstrate your passion and eagerness to learn.
✨Highlight Customer Service Experience
Since the role involves being the first point of contact for customers, share specific examples from your previous customer-facing roles. Discuss how you handled difficult situations and provided excellent service, showcasing your communication skills.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT issues and solutions, even if you don't have formal experience. This could include basic troubleshooting steps for software or hardware problems. Showing that you can think critically about these scenarios will impress the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the training and development opportunities available, or ask about the team culture. This shows that you're not only interested in the position but also in growing within the company.
