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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved coffee brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an expanding company that values customer satisfaction and team spirit.
- Qualifications: Previous restaurant management experience is essential; flexibility and strong communication skills are a must.
- Other info: Work various shifts, including nights and weekends, in a fast-paced environment.
The predicted salary is between 26700 - 40000 £ per year.
Restaurant Shift / Floor Manager (Night Working)
Location: NE38 7RW
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada\’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team permanently. In return, you\’ll receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
- Lead by example, treating customers as top priority.
- Maintain a customer-focused approach in all restaurant operations.
- Accurate staff scheduling to meet customer demand.
- Support the team to ensure operational efficiency.
- Conduct regular store walks from the customer\’s perspective.
People
- Encourage staff suggestions and address concerns.
- Provide performance feedback, set goals, and support development.
- Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
- Manage performance issues in collaboration with HR.
Driving Sales
- Understand sales trends, popular products, and peak times, adjusting strategies accordingly.
- Ensure proper product merchandising and stock levels, and support marketing campaigns.
- Coach staff on upselling and suggestive selling techniques.
- Identify areas for improvement and motivate continuous enhancement through employee incentives.
Operations
- Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
- Lead by example, maintaining composure under pressure.
- Manage weekly stock orders and verify incoming quality.
- Schedule maintenance for equipment, ensuring preventative care and calibration.
- Maintain optimal inventory levels.
- Oversee opening and closing procedures.
- Ensure cleanliness, food quality, hygiene standards, and excellent customer service.
- Implement and follow health and safety protocols, reporting incidents promptly to the Regional Manager.
- Be flexible to work various shifts as part of the management team.
Key Requisites
- Previous experience managing restaurants.
- A flexible, disciplined approach to work.
- Experience in food environments is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- High standards of food hygiene and safety.
- Experience handling customer complaints.
- Adherence to health and safety procedures.
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Restaurant Shift / Floor Manager (Night Trading) employer: Tim, Hortons
Contact Detail:
Tim, Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager (Night Trading)
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re genuinely interested in the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully led a team or improved customer satisfaction. Highlighting these achievements will showcase your leadership skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. Since the role requires working various shifts, sharing experiences where you've successfully managed changing schedules or high-pressure situations will show that you can handle the demands of the job.
We think you need these skills to ace Restaurant Shift / Floor Manager (Night Trading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to drive sales and maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in fast-paced environments, your commitment to customer satisfaction, and how you can contribute to the team at Tim Hortons.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description such as leadership, communication, and flexibility. Provide examples of how you've successfully managed teams and improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim, Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Tim Hortons prioritises customer satisfaction, so be prepared to discuss your approach to customer service. Highlight any relevant experiences where you went above and beyond to ensure a positive customer experience.
✨Understand the Brand
Familiarise yourself with Tim Hortons' values, menu, and recent developments in the UK market. Showing that you understand the brand will demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples where you had to manage staff, deal with customer complaints, or adapt to unexpected challenges in a fast-paced environment.
