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- Tasks: Investigate train delays and manage performance data to improve services.
- Company: Join Network Rail, a vital organisation ensuring safe and efficient travel for millions.
- Benefits: Enjoy flexible working options and a commitment to work-life balance.
- Why this job: Make a real impact in the rail industry while developing valuable skills.
- Qualifications: A-level education or equivalent; knowledge of rail performance systems is a plus.
- Other info: Entry-level position with opportunities for growth and development.
The predicted salary is between 25000 - 35000 £ per year.
Delay Resolution Co-ordinator- York George Stephenson House
Join to apply for the Delay Resolution Co-ordinator- York George Stephenson House role at Network Rail
Delay Resolution Co-ordinator- York George Stephenson House
2 days ago Be among the first 25 applicants
Join to apply for the Delay Resolution Co-ordinator- York George Stephenson House role at Network Rail
Department Name
AD EC Delay Resolution Coordinator (118750) G4
Location
York, GB
Department Name
AD EC Delay Resolution Coordinator (118750) G4
About Network Rail
Join Network Rail – Where People and Connections Matter
At Network Rail, we\’re dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you\’re not just part of a team – you\’re part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We\’re committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we\’ll do everything we can to accommodate any needs throughout the recruitment process.
If you\’re ready to make a real difference, we\’d love to hear from you!
Brief Description
Investigate and attribute causes of train delays in accordance with the Delay Attribution Principles and Rules (DAPR), to ensure that both Network Rail’s interest is protected and customers’ issues are addressed.
About The Role (External)
Key Accountabilities:
- Provide the Network Rail focus for all train performance data, to be supplied to colleagues working on performance improvement schemes in line with the Network Rail Performance Manual.
- Manage the contractual elements of the train performance regime with customers, including audit records.
- Produce reports, for use by customers and Customer Relationship Executive teams, detailing performance issues.
- Proactively manage the delay disputes process to attain satisfactory settlement of level 2& 3 disputes with customers.
- Provide support to line of route teams in managing the relationship with customers in respect of the train performance regime.
- Check the accuracy of the incentive regimes process and calculations and that all information has been provided to the operators in the required timescale.
- Develop, in accordance with the TRUST Delay Attribution Guide, the resolution of all disputed incidents and subsequent re-attribution, where applicable
Job Skills, Experience and Qualifications:
Essential
- Educated to ‘A\’ level or equivalent standard
- Knowledge of Network Rail performance systems, and understanding of the performance element of the Track Access Conditions.
- Familiarity with and understanding of the contractual relationship with the customer.
- Knowledge of rail geography and basic operating principles.
- Understanding of all customers contract conditions as regards track access and the relationship with Performance Regimes.
- Good interpersonal skills.
Desirable
- Understanding of financial principles
- Knowledge of the rail industry
How To Apply (External)
Salary: £30,117
Closing date: 17/07/25. – Late applications will not be accepted.
Click apply now to apply.
What does our recruitment process look like?
- Once you have applied, our Recruitment Specialist will look at your CV.
- If your experience matches what we\’re looking for, you\’ll be invited to an interview.
You can visit Evenbreaks Career Hive for advice on accessibility support if you\’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits – To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
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Entry level
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Delay Resolution Co-ordinator- York George Stephenson House employer: Network Rail
Contact Detail:
Network Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delay Resolution Co-ordinator- York George Stephenson House
✨Tip Number 1
Familiarise yourself with the Delay Attribution Principles and Rules (DAPR) as they are crucial for the role. Understanding these principles will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Network Rail values good interpersonal skills, so be prepared to showcase your ability to communicate effectively. Think of examples from your past experiences where you've successfully managed relationships or resolved conflicts.
✨Tip Number 3
Research the current performance issues within Network Rail and be ready to discuss them. This shows that you're proactive and genuinely interested in the company's operations and challenges.
✨Tip Number 4
Since the role involves managing contractual elements, brush up on your understanding of track access conditions and customer contracts. Being knowledgeable in this area will set you apart from other candidates.
We think you need these skills to ace Delay Resolution Co-ordinator- York George Stephenson House
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Delay Resolution Co-ordinator. Familiarise yourself with the key accountabilities mentioned in the job description, such as managing delay disputes and producing performance reports.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge of Network Rail performance systems and any experience you have in managing customer relationships or performance data.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and how your background makes you a suitable candidate. Mention specific examples of how you've successfully resolved disputes or improved performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Network Rail
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Delay Resolution Co-ordinator. Familiarise yourself with the Delay Attribution Principles and Rules (DAPR) as well as the performance systems used by Network Rail. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Interpersonal Skills
Since this role involves managing relationships with customers and colleagues, be prepared to discuss your interpersonal skills. Think of examples from your past experiences where you've successfully resolved conflicts or improved communication, as these will highlight your ability to work effectively in a team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential delay situations and how you would investigate and resolve them. This will show your analytical skills and your understanding of the importance of timely resolution in the rail industry.
✨Research Network Rail's Values
Network Rail places a strong emphasis on its values, including diversity and inclusion. Research these values and think about how they align with your own. Be ready to discuss how you can contribute to creating a positive workplace culture, which will demonstrate your commitment to the company's mission.
