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- Tasks: Lead a team to ensure high-quality educational assessments and manage various processes.
- Company: Join Cambridge University Press & Assessment, a leading academic publisher and part of the University of Cambridge.
- Benefits: Enjoy 28 days annual leave, private medical insurance, and flexible working options.
- Why this job: Make a global impact in education while working in a supportive and innovative environment.
- Qualifications: Strong leadership skills, attention to detail, and proficiency in Microsoft Office are essential.
- Other info: This role requires hybrid working with some office attendance in Cambridge.
The predicted salary is between 28800 - 37425 £ per year.
Job Title: Assessment Specialist Support Manager
Salary: £28,800 – £37,425
Location: Cambridge, Hybrid (weekly attendance in Cambridge required)
Contract: Permanent, Full time (35 hours per week)
Shape the Future of Assessment: Lead with Excellence as our Assessment Specialist Support Manager.
Are you ready to take on a role that is at the heart of our educational assessment integrity? We are looking to recruit an Assessment Specialist Support Manager who will be the cornerstone in ensuring the quality and reliability of our assessments, impacting millions of learners globally.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As the Assessment Specialist Support Manager, you will be responsible for the engagement, recruitment, and management of Assessment Specialists, ensuring that our exams are marked to the highest regulatory standards.
Key Accountabilities:
- Leadership & Management: You will ensure that your team and indirect reports execute a variety of documented, business-critical processes accurately and within set timescales
- Systems Mastery: Oversee the use of a wide range of systems and processing platforms, ensuring tasks are completed efficiently and customer queries are addressed promptly.
- Quality & Standards: Be pivotal in defining and implementing KPI\’s and trend reports to support business compliance and process accuracy
- Innovation & Improvement: Identify and lead the implementation of process improvements and projects, enhancing customer service, accuracy, and profitability
- Customer Service & Collaboration: Develop and maintain a deep understanding of internal and external customer needs, ensuring clear and informative communication and success exam delivery through collaboration
About you
You will be a leader who is adept with Microsoft Office products like Outlook, Word, Excel, and Teams, and who brings a logical and methodical approach to the workplace.
As the Assessment Specialist Support Manager, your high attention to detail and problem-solving skills will be crucial as you oversee the documentation and implementation of our processes. Your ability to identify and implement process improvements will be key to our continuous growth and improvement.
You will be responsible for providing a high level of customer service while managing multiple processes and systems. A strategic thinker, working effectively under pressure with the ability to adapt quickly to change.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being Sunday 20th July and interviews are scheduled to take place week commencing 28th July.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us
Joining us is your opportunity to pursue potential. You\’ll belong to a collaborative team that\’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it\’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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Assessment Specialist Support Manager - 6141 employer: Cambridge University Press
Contact Detail:
Cambridge University Press Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Specialist Support Manager - 6141
✨Tip Number 1
Familiarise yourself with the latest trends in educational assessment and quality standards. This knowledge will not only help you during interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Network with professionals in the education and assessment sectors. Engaging with current employees or industry experts can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific situations where you improved processes or enhanced customer service.
✨Tip Number 4
Demonstrate your proficiency with Microsoft Office products by being prepared to discuss how you've used these tools to manage tasks and improve efficiency in previous roles. Highlighting your technical skills can set you apart from other candidates.
We think you need these skills to ace Assessment Specialist Support Manager - 6141
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Assessment Specialist Support Manager. Focus on leadership, management, and customer service skills, as well as your proficiency with Microsoft Office products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for educational assessment and your understanding of the importance of quality and reliability in assessments. Mention specific examples of how you've led teams or improved processes in previous roles.
Highlight Key Achievements: In your application, emphasise any achievements related to process improvements, customer service excellence, or successful project management. Use metrics where possible to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Cambridge University Press
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of the Assessment Specialist Support Manager. Familiarise yourself with the key accountabilities mentioned in the job description, such as leadership, systems mastery, and quality standards.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that demonstrate your leadership and management abilities. Highlight how you've successfully led teams, managed processes, and ensured high-quality outcomes in previous roles.
✨Be Ready to Discuss Process Improvements
Think about specific instances where you've identified and implemented process improvements. Be prepared to discuss how these changes enhanced customer service or operational efficiency, as this is a crucial aspect of the role.
✨Demonstrate Customer Service Focus
Since the role involves a significant amount of customer interaction, be ready to discuss how you've effectively addressed customer needs in the past. Share examples that illustrate your ability to communicate clearly and collaborate with others to achieve successful outcomes.
