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- Tasks: Manage vehicle servicing and repairs, ensuring safety and budget compliance.
- Company: Join Zenith, the UK's largest independent vehicle solutions provider, leading sustainable leasing.
- Benefits: Enjoy hybrid working, 24 days holiday, private medical insurance, and a birthday off!
- Why this job: Perfect for vehicle technicians wanting to expand their skills in a dynamic environment.
- Qualifications: Full technical qualifications and mechanical repair experience required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 33600 £ per year.
Zenith is the UK\’s leading leasing, fleet management, and vehicle outsourcing business.
With c.170,000 vehicles under management – from cars, vans, and trucks to trailers and specialist vehicles – we deliver tailored mobility solutions across corporate, commercial, and consumer sectors.
Our Commercial division offers commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs,HGVs, LCVs and trailers. Our services include fleet management, maintenance, funding, rental and flexible hire solutions. Trusted by some of the UKs most mission critical fleets, our market-leading solutions keep our customers\’ fleets available, cost efficient and compliant 24/7/365.
We are currently looking for a Maintenance Controller to join our Maintenance & Risk Team within our Commercial division. Responsible for in-life servicing and repairs for our maintained vehicles (Commercial vehicles, HGV, LCV & Assets), this is a fast-paced but rewarding role where you will need to possess excellent motor industry technical skills, have an eye for detail together with a natural investigative approach. A great opportunity for a Vehicle Technician or Mechanic looking to apply their skills outside of the workshop.
So, what will you be doing?
The role involves a full spectrum of varied responsibilities including but not limited to:
- Maintenance Authorisation – using their knowledge from previous employment as a vehicle technician / mechanic, our maintenance controllers authorise all servicing and maintenance repairs, ensuring customers vehicles are safe and legal, whilst protecting our SMR budget
- Tyre authorisation – liaising with key suppliers to replace tyres for customers whilst ensuring we fit the correct volumes of different tyre brands to fulfil our contractual targets
- Customer Recharges – highlighting repairs that are not covered by our contract and then carefully explaining to customers why repairs need to be recharged back to them and seeking authority to do so.
- Vehicle Rejections – handling any merchantability claims and liaising between customers and manufacturers to agree an equitable solution.
- Budget Management – looking for vehicles that have exceeded their maintenance budget and taking appropriate action to liaise with our Customer Services teams to have the vehicle de‑hired or changed to a pay on use contract.
- Dealing with requests for information from customers or other internal departments quickly and efficiently
- Reviewing the vehicle authority request and researching if any other options for the repair are viable. Moving the vehicle to an alternative repairer to reduce costs and downtime or to arrange an alternative parts supply
Essential Skills & experience
- Full Technical Qualifications – i.e. City & Guilds 381 or similar or Mechanical repair experience (ideally HGV experience)
- Strong investigative ability with attention to detail
- Excellent negotiating and communicative skills
- Excellent telephone manner
- Working under pressure and to targets
- The ability to build and maintain supply relations
- Desire to deliver exceptional service
- Strong organisational skills
- Reliable / Punctual
Reward
- Salary up to £31,920.11
- Company Bonus on top of salary
- Agile working / Hybrid working after successful probation period
- 24 days holiday, which increases with length of employment
- Your birthday off!
- A great pension contribution by Zenith (6.25%)
- Private Medical Insurance as standard
- Life Cover
- Access to our own Zenith GP – on site and virtual for self and immediate family
- Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club – Company/Team activities
- Free parking
- Onsite bistro
- Equality, Diversity & Inclusion networks
- Perks at Work – save money on everyday essentials with access to shopping discounts
Flexible Benefits include
- Buy / Sell Holidays
- Critical Illness cover
- Dental Cover
- Cash Plan
- Cycle to Work Scheme
- Tech scheme
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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Maintenance Controller employer: Zenith Group
Contact Detail:
Zenith Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller
✨Tip Number 1
Familiarise yourself with the latest trends in vehicle maintenance and repair. Understanding the current technologies and practices in the motor industry will not only enhance your technical skills but also show your commitment to staying updated, which is crucial for a Maintenance Controller role.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in maintenance roles. Engaging with others can provide insights into the company culture at Zenith and may even lead to referrals, giving you an edge in the application process.
✨Tip Number 3
Prepare to discuss your previous experiences as a Vehicle Technician or Mechanic in detail. Be ready to share specific examples of how you've handled maintenance authorisation, customer interactions, and budget management, as these are key responsibilities for the Maintenance Controller position.
✨Tip Number 4
Demonstrate your problem-solving skills during any interviews or discussions. The role requires a strong investigative approach, so be prepared to showcase how you've successfully navigated challenges in past roles, particularly in terms of cost reduction and efficient service delivery.
We think you need these skills to ace Maintenance Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Maintenance Controller. Familiarise yourself with the key tasks mentioned in the job description, such as maintenance authorisation and customer recharges.
Tailor Your CV: Highlight your relevant experience as a Vehicle Technician or Mechanic. Emphasise your technical qualifications and any specific skills that align with the role, such as investigative abilities and negotiation skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your desire to contribute to Zenith's mission. Mention how your background and skills make you a perfect fit for the Maintenance Controller position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Zenith Group
✨Showcase Your Technical Skills
As a Maintenance Controller, your technical qualifications and experience are crucial. Be prepared to discuss specific examples from your past roles as a vehicle technician or mechanic that demonstrate your expertise in servicing and repairs.
✨Demonstrate Investigative Abilities
Highlight your strong investigative skills during the interview. Share instances where you identified issues and proposed effective solutions, showcasing your attention to detail and problem-solving capabilities.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating complex information clearly and concisely, especially when discussing customer recharges or liaising with suppliers. A good telephone manner will also be essential.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations, such as budget management or vehicle rejections. Think through potential challenges you might face and how you would address them effectively.
