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For Companies At a Glance
- Tasks: Support users, troubleshoot software issues, and deliver training.
- Company: Join a leading software company focused on efficiency and sustainability.
- Benefits: Enjoy 25 days holiday, healthcare, and a collaborative work environment.
- Why this job: Make a real impact while working with cutting-edge technology and a supportive team.
- Qualifications: 3+ years in software troubleshooting; strong communication and problem-solving skills required.
- Other info: Earn £1 for every CV sent to clients, supporting The Born Free Foundation.
The predicted salary is between 33000 - 44000 £ per year.
Job Description
Software Support EngineerCowes, Isle of Wight (Office-based)Approx £46k + bonus + healthcare + pension + 25 days holidayPermanent | 37 hours per week
Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for.
In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure.
Key Responsibilities
- Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite)
- Reproduce, diagnose, and resolve software/system issues quickly and accurately
- Plan and implement system health and preventative maintenance measures
- Create and deliver engaging training courses for users and engineers
- Develop and update best practice guides, FAQs, and knowledgebase articles
- Deploy, configure, and update software solutions to customer sites
- Liaise with development teams on feedback and continuous improvements
- Stay updated with new product releases and technologies
- Travel internationally as needed to support customers and colleagues
Key Skills & Experience
- 3+ years' experience supporting, troubleshooting, and deploying software solutions
- Solid background in software and systems engineering
- Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols
- Strong working knowledge of Microsoft Office suite
- Analytical, methodical approach and strong problem-solving skills
- Excellent verbal and written communication skills; team player with self-motivation and customer focus
Desirable (not essential): Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security.
What's on Offer
- Permanent, office-based contract (Cowes, Isle of Wight)
- Competitive salary (£46k region) plus discretionary bonus
- 25 days' holiday (+ bank holidays), increasing with service
- 5% employer pension contribution, private healthcare after probation, and death in service benefit
- Innovative, global company with exceptional career progression and opportunities for international travel
If you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support.
Ready to be the vital link between users and technology? Apply now and become part of a world-leading software support team! We are open to applicants willing to relocate to the IOW.
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Software Support Engineer employer: Deerfoot Recruitment Solutions Ltd
Contact Detail:
Deerfoot Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Familiarise yourself with the specific software solutions that the company offers. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to Microsoft OS and networking. Being able to discuss real-life scenarios where you've successfully resolved issues can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills. As a Software Support Engineer, you'll need to explain complex technical issues to users who may not be tech-savvy, so practice articulating your thoughts clearly.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in troubleshooting and deploying software packages. Emphasise your knowledge of Microsoft OS, networking, and relational databases, as these are key requirements for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to support users effectively.
Showcase Relevant Skills: If you have experience with SQL Server, DCOM, or Windows security, be sure to include this in your application. Highlight any bonus skills that could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Deerfoot Recruitment Solutions Ltd
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved software issues in the past. Highlight your problem-solving mindset and any tools or methodologies you used.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Microsoft OS, networking, and relational databases. Be ready to answer technical questions and possibly even troubleshoot a hypothetical scenario during the interview.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to train users or collaborate with non-technical team members.
✨Prepare Questions for Them
Show your interest in the company and the role by preparing thoughtful questions. Ask about their software solutions, team dynamics, or opportunities for professional development within the company.
