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- Tasks: Provide L3 support for Intune and manage MacOS-related requests.
- Company: Join a leading tech firm focused on innovative device management solutions.
- Benefits: Enjoy flexible working hours, remote options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values problem-solving and innovation in tech.
- Qualifications: SC clearance is mandatory; experience with Intune and MacOS is essential.
- Other info: On-call support required; travel within the UK may be necessary.
The predicted salary is between 48000 - 72000 £ per year.
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Intune SME to provide L3 support for Intune, MacOS related requests/issues
Key responsibilities
UK SC (Security Cleared) is Mandatory
Hands-on experience with Intune management (Mobile Devices and MacBook)
Uploading apps to Microsoft Intune and create app protection policy
Identify and deploy application updates through Microsoft Intune for Mobile Devices (Android, iOS and iPadOS)
Identify and deploy application updates through Microsoft Intune for MacBook
Vulnerability Remediation as per CE standard
Mobiles/Mac SRA remediation as per recommendation from Security
Managing and assigning users to applications for Mobile Devices and Macbook
Significant experience of Mac Operating System (macOS Ventura, macOS Monterey and macOS Big Sur)
Application Packaging and Deployment for MacBook (macOS Ventura, macOS Monterey and macOS Big Sur)
Intune App Protection and Conditional Access
Knowledge of Microsoft Azure environment, Azure AD
Experience of PowerShell for Intune
Understanding of Active Directory & Active Directory Federation Services
Solid understanding of ITIL/ITSM best practices
Excellent problem solving and decision-making skills.
Ability to work independently and as part of a team
Certifications in Intune, Agile are an advantage
MCP / MCTS/ MCSA/MCSE or MCITP in would be added advantage.
ITIL Processes – Change, Incident and Problem management
Experience in handling Escalated issues including coordination with multiple teams and vendor
Preparing the incident report / root cause analysis reports
Interpersonal sensitivity and customer responsiveness
Ability to communicate complex technical contents plainly and simply.
Good Hardware knowledge and troubleshooting experience.
Excellent documentation skills for user training and technical documents
Provide \”on-call\” support after business hours and during weekends.
Traveling to other Client Site and TCS Site as per Project requirement (within UK)
Should be flexible with Multiple Shifts as and when required.
Should be ready to work in shifts and out of hours (based on project requirement)
Adhering to SLAs
Handling severity incident, availability for on-call (on ROTA basis)
Key Skills/Knowledge:
o Azure Active Directory administration
o Conditional Access Policy (CA)
Auto enrolment configuration of Mobile Devices(Android, iOS and iPadOS) and MacBook (macOS Ventura, macOS Monterey and macOS Big Sur)
Strong experience with Mobile Device Management through Intune
Strong experience in managing and supporting Android and iOS, MacBook through Intune
Extensive experience of working in an end user computing team
Create, edit or delete Azure Active Directory (AAD)user/Device groups.
Administer and Configure applications for enterprise mobile users
In-depth knowledge and experience in enterprise class O365 and Intune management
Good understanding and working experience in Agile Way of Working (DevOps Based Model)
Experience of delivering Cloud based solutions across a large enterprise
Experience required:
Creation of provisioning profiles, configurations & security profiles and deployment to managed client devices.
Should be well versed with Agile (JIRA Tool, Creating Stories) and DevOps
Expertise in troubleshooting issues reported by the end user for Mobile Devices(Android, iOS and iPadOS) and MacBook (macOS Ventura, macOS Monterey and macOS Big Sur).
These issues could be software related, such as identifying malware, or can be related to malfunctioning hardware. This requires an extensive knowledge of popular MDM and Mac operating systems and software.
Deployment of OS upgrades and application along with MDM, MAM, MCM policies
Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
Understanding of SSO and MFA technologies for Mobile/Mac applications.
Application onboarding, provisioning & deployment via Intune platform. Good knowledge on application packaging for MacOS and MSI technologies
Supporting Proof of Concept for new services/technologies. Deliver all services following ITIL methodology for Service Creation
Android/iOS/iPadOS/MacOS policy (security, compliance, device, endpoint, connectivity etc) creation, deployment and testing on Intune (required) and Blackberry UEM (preferred but not required)
Android/iOS/iPadOS/MacOS app packaging, deployment and testing on Intune (required) and Blackberry UEM (preferred but not required)
* Free services are subject to limitations
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Intune Device Management SME SC Cleared employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intune Device Management SME SC Cleared
✨Tip Number 1
Make sure to highlight your hands-on experience with Intune and MacOS in any conversations or interviews. Be prepared to discuss specific scenarios where you've successfully managed devices or resolved issues, as this will demonstrate your expertise.
✨Tip Number 2
Familiarise yourself with the latest updates and features of Microsoft Intune and macOS. Being knowledgeable about recent changes can give you an edge during discussions and show that you're proactive in staying current in your field.
✨Tip Number 3
Network with professionals in the IT and device management space, especially those who have experience with Intune. Engaging in relevant forums or LinkedIn groups can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your understanding of ITIL processes and how they apply to incident management. Being able to articulate your approach to problem-solving and decision-making in line with ITIL best practices will be beneficial.
We think you need these skills to ace Intune Device Management SME SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Intune management, MacOS, and any certifications you hold. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about Intune Device Management and how your skills align with the responsibilities listed. Mention specific experiences that showcase your problem-solving abilities and technical expertise.
Showcase Technical Skills: Clearly outline your hands-on experience with Microsoft Intune, Azure Active Directory, and MacOS in your application. Provide examples of how you've successfully managed mobile devices and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this technical role.
How to prepare for a job interview at Avance Consulting
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Intune and MacOS. Highlight specific projects where you've managed mobile devices or deployed applications, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Understand Security Clearance Requirements
Since UK SC clearance is mandatory, be ready to discuss your background and any previous security clearances you have held. This shows that you understand the importance of security in this role and are compliant with necessary regulations.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled escalated issues or complex technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your decision-making process and ability to work under pressure.
✨Communicate Clearly and Effectively
Given the need for interpersonal sensitivity and customer responsiveness, practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively with both technical and non-technical stakeholders.
