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- Tasks: Assist patients and ensure smooth practice operations while providing top-notch service.
- Company: Join Beth Israel Lahey Health, a leading healthcare organisation making a real difference.
- Benefits: Enjoy full-time hours, a supportive team, and opportunities for growth in healthcare.
- Why this job: Be part of a compassionate team that values your skills and dedication to patient care.
- Qualifications: High School diploma required; experience in healthcare or customer service preferred.
- Other info: Must be vaccinated against flu and COVID-19 as a condition of employment.
The predicted salary is between 24000 - 36000 £ per year.
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Join to apply for the Practice Assistant II role at Beth Israel Lahey Health
Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you\’re not just taking a job, you’re making a difference in people’s lives.
Job Summary:
Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.
Job Description:
Essential Responsibilities:
Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.
Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.
Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.
Required Qualifications:
High School diploma or GED required.
Certificate 1 Medical Admin Assistant Cert preferred.
1-3 Years Related Work Experience Required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
1-3 years experience in a healthcare or service/hospitality environment.
Competencies:
Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients\’ lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Hospitals and Health Care
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Practice Assistant II employer: Beth Israel Lahey Health
Contact Detail:
Beth Israel Lahey Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Assistant II
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Practice Assistant II. Understanding the nuances of patient interaction and administrative tasks will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees at Beth Israel Lahey Health. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Highlight any relevant experience in healthcare or customer service roles during your discussions. Being able to share specific examples of how you've handled patient interactions or administrative duties can set you apart.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the organisation. Inquiring about team dynamics or patient care initiatives can demonstrate your commitment to making a difference.
We think you need these skills to ace Practice Assistant II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare or customer service. Emphasise any roles where you interacted with patients or managed administrative tasks, as these are crucial for the Practice Assistant II position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to work in a team. Mention specific examples from your past experiences that demonstrate your customer service skills and problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your proficiency with computer systems and Microsoft Office applications. Mention any certifications you have, such as a Medical Admin Assistant Certificate, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a healthcare environment.
How to prepare for a job interview at Beth Israel Lahey Health
✨Showcase Your Customer Service Skills
As a Practice Assistant II, you'll be interacting with patients regularly. Highlight your previous experience in customer service roles and provide examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Be prepared to discuss how you ensure clear communication with both patients and healthcare staff. You might want to share specific instances where your communication skills made a difference.
✨Familiarise Yourself with Healthcare Terminology
Having a basic understanding of medical terminology can set you apart from other candidates. Brush up on common terms and phrases used in healthcare settings, as this will show your commitment and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-life scenarios. Think of examples from your past experiences where you successfully managed patient flow or resolved scheduling conflicts.
