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- Tasks: Deliver exceptional service, manage breakfast prep, and maintain a vibrant living environment.
- Company: Vita Student offers luxury student accommodation with premium amenities in a lively city setting.
- Benefits: Enjoy 28 days holiday, birthday off, lifestyle perks, and career development opportunities.
- Why this job: Join a diverse team, create memorable experiences, and thrive in a dynamic environment.
- Qualifications: Customer service experience, kitchen knowledge, and adaptability are essential.
- Other info: Flexible shifts available; must have the right to work in the UK.
Customer Service Assistant – Coventry
Hourly Rate: ÂŁ13
Contract: Permanent – 20 hours per week
Working Hours: Varied shifts – Monday – Sunday 10am – 10pm
We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home‑from‑home experience for our residents and support with the enthusiastic delivery of on & off‑site events.
Our Customer Service Assistant
Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Event Management
We run our student‑experience events 5 nights a week (days may vary Monday – Sunday). On‑site events can include activities such as, cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host off‑site events such as bowling, crazy golf, and exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium‑brand partners:
- Promote events, garnering resident interest and confirming guest list attendance.
- Prepare & deliver events with a lively and vibrant approach.
- Close down events, cleaning and tidying all equipment and products as required.
Professional Experience
An experienced customer service professional, well‑versed in delivering premium experiences to customers.
- Event management experience would be a significant advantage, however full training is provided.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays
30 days paid holiday including England & Wales Bank Holidays, pro‑ratio.
Your Birthday
We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox
All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension
We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare the future.
Parties & Events
We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes
We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development
Whether your Vita career is a medium or long‑term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance
The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work‑related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the local area and attractions around Coventry. Being knowledgeable about local hotspots will help you provide exceptional service to residents and guests, making you stand out during the interview.
✨Tip Number 2
Showcase your experience in fast-paced environments, especially in customer service or kitchen settings. Be ready to share specific examples of how you've handled busy situations while maintaining high standards of service.
✨Tip Number 3
Demonstrate your adaptability and problem-solving skills. Prepare to discuss instances where you've successfully navigated unexpected challenges, as this role requires resilience and quick thinking.
✨Tip Number 4
Highlight any multilingual abilities you have, as this can be a significant asset in a multicultural environment. Being able to communicate with a diverse range of residents will enhance their experience and show your value to the team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise any roles where you provided exceptional service or worked in a kitchen setting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as delivering a luxury experience or maintaining cleanliness in communal areas.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions.
Highlight Flexibility and Adaptability: Given the need for flexibility in working hours, mention any past experiences where you successfully adapted to changing schedules or unexpected situations, demonstrating your resilience and positive attitude.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role requires delivering a premium experience to residents.
✨Demonstrate Your Adaptability
Given the fast-paced environment, be prepared to discuss how you handle unexpected situations. Share instances where you've had to think on your feet or adapt quickly to changes in your work environment.
✨Emphasise Teamwork and Communication
This role involves working closely with a team, especially during busy breakfast periods. Talk about your ability to communicate effectively and collaborate with others to ensure smooth operations.
✨Prepare for Questions on Food Safety
Since the position involves food preparation, brush up on food safety regulations. Be ready to answer questions about maintaining cleanliness and adhering to health standards in a kitchen environment.
