Community Support Worker (Career Grade)

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Worker Category: Hybrid

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 18th November 2025

Salary: Grade 8 – 9 – £28,605 – £34,359 per annum (pro rata for part-time)

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

Are you looking for a rewarding career where you can make a difference to the lives of adults in Leicestershire? Are you passionate about promoting independence?

About the Role

As a Community Support Worker, you will meet with individuals, families and carers to connect and listen and where necessary undertake an assessment under the Care Act 2014. Where there is an eligible need, you will devise a plan for how the person can access the support they require this may be connecting with their local community, referral on to other agencies or provide service to support their unmet need. Where necessary, you will identify and report potential safeguarding, consider mental capacity, and other high‑risk situations where a person\’s safety or liberty may be at risk. Your team will have an office base and can work in a hybrid way. You will undertake visits to people in their own homes, in a hospital setting or wherever the person feels most comfortable to meet you.

The Cognitive and Physical (C&PD) Team provides support for adults with physical disabilities and older people with eligible needs related to frailty and cognitive disabilities, arising from long‑term conditions such as Dementia, Stroke, Parkinson\’s Disease and Brain Injury. The service will support adults with early‑onset dementia including alcohol‑related dementia where the primary need is linked to needs arising from dementia rather than alcohol dependency. Longer‑term and more complex work will be done in the C&PD teams, with short‑term interventions being the responsibility of the Home First service.

The focus of C&PD work is to promote independence and opportunities with a focus on outcomes that promote wellbeing.

Locality based C&PD teams include Community Support Worker, Social Worker and AHMP posts and will be responsible for Care Act Assessment, Safeguarding, VARM, Mental Capacity Assessments/Best Interests decisions and Court work.

We have a vacancy in the following team:

• Cognitive and Physical Disability Team – Melton, Leicestershire

To find out more about what it\’s like to be a Community Support Worker, please see Katie\’s story here.

We are passionate about developing your career in social care.

About You

To apply for the CSW post, you must:

• Hold a Level 2 in Maths and English
• Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
• Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have.
• Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
• Be able to manage a caseload and work to clear objectives.

We would also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term‑time working, part‑time hours, compressed hours, flexible start and finish times, home/remote working, etc.

For more information or an informal discussion, please contact:

Chelbie Shepherd – Resourcing Co‑ordinator

Telephone: 0116 305 5973

Email: Chelbie.Shepherd@leics.gov.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click Apply Now. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support

By applying for this post, you agree to our Terms and Conditions.