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- Tasks: Create memorable customer experiences and achieve store objectives through sales and service.
- Company: Hackett is a brand that values creativity, quality, and British heritage in fashion.
- Benefits: Enjoy a stylish uniform, staff discounts, commissions, career growth, and access to exclusive perks.
- Why this job: Join a dynamic team, embrace creativity, and make a real impact in a luxury retail environment.
- Qualifications: Passion for fashion, retail experience, excellent customer service, and strong communication skills required.
The predicted salary is between 28800 - 42000 £ per year.
About us:
At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.
If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.
What we are looking for:
We are looking for a Personal Tailorat our Hackett Jeremyn Store to create a memorable brand experience for our customers and contribute to the achievement of the store\’s objectives through effective sales skills and customer service while promoting the brand image.
What we offer:
Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here\’s what you can look forward to:
- To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
- Uniform: Enjoy a stylish and professional uniform provided by the company.
- Discounts: We offer a staff discount across all AWWG brands in Europe
- Commissions: a monthly commission system where the more you sell, the more you earn.
- Career Growth Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
- Access to Perkbox: Gain access to Perkbox, an exclusive platform offering various perks and discounts.
- Life assurance.
And many other benefits such as team building and engagement, cost effective commuting options, free courses on a variety of topics and fields through our platform, or exclusive invitations for our events in collaboration with our brand partners!
Key responsabilities
Customer Focus
- To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
- To greet and acknowledges a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
- To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
- To develop excellent knowledge of up to date product and unique selling points to promote product benefits to our customers.
- To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
- To immediately escalate customer\’s request or problems to ensure they are resolved in line with company standards.
- To live and breathe the seven Hackett values.
Achieve Results
- To achieve personal and store sales targets.
- To have an understanding of the store KPI\’s and how to influence them.
- Awareness of Brand image and Competitors.
- To be proactive in ideas for increasing sales.
- To use the mailing card and brochure to attract and retain customers.
- To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc…
- To be fully aware of your best sellers
- To always make suggestions for complimentary purchases (cross and up selling)
- To carry out all sales transactions correctly and efficiently
- To assist advise and help train other staff
Store and Stock Standards
- To constantly replenish product on the shop floor to ensure VM standards are met.
- To reduce stock loss in store by being aware of stock loss and prevention techniques
- To maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
- To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
- To be good ambassadors for the brand.
- To develop and maintain good relationship with management and colleagues
- Knowledge of company stock loss expectations
- To ensure sales transactions are efficiently and accurately carried out.
Required experience:
- Passion for fashion industry
- Proven experience in clothing retail preferably in the premium or luxury sector
- Impeccable customer service skills
- Outstanding sales skills
- Able to work within a team
- Able to use initiative
- Well presented
- Above standard communication skills with an exceptional command of English
What do we expect from you?
- The Hackett spirit!
- Adaptability and Flexibility.
- Results driven.
- Negotiation and Influence.
- Analytical thinking.
- Team Leadership.
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AWWG Personal Tailor Full Time - Hackett London employer: AWWG
Contact Detail:
AWWG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWWG Personal Tailor Full Time - Hackett London
✨Tip Number 1
Familiarise yourself with Hackett's brand values and heritage. Understanding their commitment to quality and British craftsmanship will help you connect with the brand during your interactions, showcasing your genuine interest in their products.
✨Tip Number 2
Brush up on your customer service skills by practising how to engage with customers effectively. Role-playing different scenarios can help you feel more confident in addressing customer needs and providing tailored solutions.
✨Tip Number 3
Stay updated on current fashion trends and competitors in the premium sector. This knowledge will not only enhance your conversations with customers but also demonstrate your passion for the industry and your ability to contribute to sales.
✨Tip Number 4
Prepare to discuss your previous retail experiences, particularly those that highlight your sales achievements and customer service excellence. Be ready to share specific examples of how you've contributed to team goals in past roles.
We think you need these skills to ace AWWG Personal Tailor Full Time - Hackett London
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hackett's values and heritage. Highlight your appreciation for British craftsmanship and how it aligns with your personal style in your application.
Tailor Your CV: Ensure your CV reflects your experience in the fashion industry, particularly in premium or luxury retail. Emphasise your customer service skills and any relevant sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your understanding of the role. Mention specific examples of how you've provided exceptional customer service and met sales targets in previous positions.
Showcase Your Communication Skills: Since outstanding communication is key, ensure your application is well-written and free of errors. Use clear and concise language to convey your enthusiasm for the position and the brand.
How to prepare for a job interview at AWWG
✨Show Your Passion for Fashion
Make sure to express your genuine enthusiasm for the fashion industry during the interview. Share any relevant experiences or insights that demonstrate your love for clothing and style, especially in the premium or luxury sector.
✨Demonstrate Impeccable Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight situations where you went above and beyond to meet customer needs, as this aligns with Hackett's commitment to an impeccable customer experience.
✨Know the Brand Inside Out
Research Hackett's history, values, and product offerings thoroughly. Be ready to discuss how you can contribute to promoting the brand image and achieving store objectives, showcasing your understanding of their unique selling points.
✨Exhibit Team Spirit and Leadership
Be prepared to talk about your ability to work within a team and how you've contributed to team success in the past. Mention any leadership experiences, even informal ones, to show that you can inspire and motivate others in a retail environment.
