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For Companies At a Glance
- Tasks: Be the friendly voice of Foxtons, handling enquiries via phone, email, and chat.
- Company: Join London’s top estate agency, known for its vibrant culture and community impact.
- Benefits: Enjoy a competitive salary, bonuses, training, and wellness perks like gym subsidies.
- Why this job: Experience diverse tasks, make a real impact, and thrive in a supportive environment.
- Qualifications: Outgoing personality, great communication skills, attention to detail, and a willingness to learn.
- Other info: Get involved in charity work with paid volunteer days and join fun team events.
The predicted salary is between 21600 - 28800 £ per year.
About The Role
As a Customer Service Adviser you will be the first point of contact for all enquiries coming into Foxtons, via telephone, email, and our Chat feature. This is a varied role dealing with a wide range of people – no two days are the same! You’ll be exposed to all aspects of the business and offering an outstanding service to anyone contacting Foxtons, from helping applicants start their property search to dealing with press enquiries. At other parts of the day, you will be greeting visitors coming to our headquarters and dealing with email enquiries.
About You
Our Customer Service Advisers are often the very first impression that our customers have of our brand, so an outgoing personality and a great telephone manner are a must. You will also have excellent written and verbal communication skills as well as strong attention to detail and a readiness to learn.
We offer
- £25,600 per annum
- Weekly incentives, quarterly cash bonuses, and other fun team competitions
- Comprehensive, ongoing training programme
- Great career opportunities
- Exposure to diverse aspects of the business
- Vibrant company culture including paid-for social events
- Diversity and inclusion networks
- One paid work day a year to volunteer for a charity of your choice
- Well-being package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform, and subsidised gym membership
- Enhanced parental policies, including generous shared parental leave
- Subsidisedstaff café and bar
About The Company
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London\’s largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
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Customer Service Adviser employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Foxtons' services and values. Understanding their approach to customer service and their commitment to community involvement will help you align your responses during any interviews or conversations.
✨Tip Number 2
Practice your telephone manner and communication skills. Since you'll be the first point of contact, demonstrating a friendly and professional tone in mock calls can set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability. Given that no two days are the same, be prepared to discuss examples from your past experiences where you've successfully handled unexpected situations or diverse customer needs.
✨Tip Number 4
Engage with Foxtons on social media. Following them and interacting with their posts can give you insights into their culture and current initiatives, which you can reference in your discussions.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, attention to detail, and any previous roles where you interacted with customers or handled enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Foxtons specifically and how your skills align with their values and the responsibilities of the Customer Service Adviser position.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Highlight Your Willingness to Learn: Foxtons values a readiness to learn, so mention any instances where you've quickly adapted to new situations or acquired new skills. This could be through training, previous jobs, or personal experiences that demonstrate your growth mindset.
How to prepare for a job interview at Foxtons Estate Agents
✨Show Your Outgoing Personality
As a Customer Service Adviser, you'll be the first point of contact for customers. Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your excellent telephone manner.
✨Highlight Your Communication Skills
Excellent written and verbal communication skills are crucial for this role. Prepare examples of how you've effectively communicated in previous roles, whether through emails or face-to-face interactions. This will help illustrate your ability to convey information clearly and professionally.
✨Demonstrate Attention to Detail
Attention to detail is key in customer service. Be ready to discuss situations where your attention to detail made a difference, such as catching an error or ensuring a customer's needs were met accurately. This will show that you understand the importance of precision in your work.
✨Express Your Willingness to Learn
Foxtons values employees who are eager to learn and grow. Share your enthusiasm for ongoing training and development opportunities. Discuss any relevant experiences where you've taken the initiative to learn new skills or improve your knowledge in a particular area.
