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- Tasks: Support customers with their banking needs and drive the Mobile Bank vehicle.
- Company: Join RBS, a leading bank committed to customer service and community support.
- Benefits: Enjoy flexible working hours, competitive salary, generous holiday entitlement, and healthcare benefits.
- Why this job: Make a real impact in your community while developing valuable skills and gaining qualifications.
- Qualifications: Must be over 25 with a valid driving licence; training provided for those without a C1 licence.
- Other info: Part-time role with a comprehensive training programme and ongoing support.
The predicted salary is between 26010 - 36414 £ per year.
Customer Service – Personal Banker – Mobile Bank
Join to apply for the Customer Service – Personal Banker – Mobile Bank role at RBS
Customer Service – Personal Banker – Mobile Bank
1 week ago Be among the first 25 applicants
Join to apply for the Customer Service – Personal Banker – Mobile Bank role at RBS
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us as a Customer Service, Personal Banker in Bowmore
- You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they’re based
- You’ll play a key role in supporting our local Branch and Mobile Bank team, delivering banking services to our customers
- In addition to around 100 hours of high-quality training, we’ll support you to achieve a Foundation Certificate in Responsible Banking and your Driver Certificate of Professional Competence (CPC)
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
Bringing our services to remote locations, customers will be at the very heart of your role. So you’ll be committed to providing outstanding service in every interaction. You’ll become a trusted figure in your communities, building relationships with customers in a range of locations and helping with everyday banking needs.
You\’ll spend most of your time supporting customer at the local branch, additionally you’ll also be driving the Mobile Bank vehicle at least once per month, providing cover when the principal driver is out of the business.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Working with high levels of accuracy, providing each customer with a seamless and positive experience
- Keeping up to date with changes to vehicle and driver legislation
- Ensuring the safe operation of the Mobile Bank vehicle, making sure it complies with all health and safety regulations and remains roadworthy at all times
The skills you\’ll need
You’ll need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. You’ll ideally already have a category C1 license, but if you don\’t, we\’ll provide comprehensive training and cover the cost. We’ll also support you in achieving your CPC, which is a key requirement of the role.
We’ll also be looking for:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
- A good understanding of process guidance and risk procedures, and the need to adhere to them
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work. Typically you’ll be working part time, 20hours a week between peak Branch opening hours, Monday to Friday.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
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Job function
Finance and Sales
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Industries
Banking
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Customer Service - Personal Banker - Mobile Bank employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker - Mobile Bank
✨Tip Number 1
Familiarise yourself with the local community and its banking needs. Understanding the specific financial goals and challenges faced by customers in your area will help you connect better during interviews and demonstrate your commitment to providing tailored service.
✨Tip Number 2
Highlight any previous customer service experience, especially in banking or finance. Be ready to share specific examples of how you've successfully resolved customer issues or improved their experience, as this will show your potential employer that you can thrive in a customer-focused role.
✨Tip Number 3
Prepare to discuss your driving experience and any relevant qualifications. Since you'll be operating a Mobile Bank vehicle, showcasing your driving skills and understanding of safety regulations will be crucial in setting you apart from other candidates.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. The role involves ongoing training and development, so expressing enthusiasm for acquiring new skills and taking on responsibilities will resonate well with the hiring team.
We think you need these skills to ace Customer Service - Personal Banker - Mobile Bank
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any banking-related roles. Emphasise skills such as attention to detail, interpersonal skills, and your ability to thrive under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work as a Personal Banker. Mention your willingness to learn and adapt, especially regarding the Mobile Bank aspect of the role.
Showcase Relevant Skills: Highlight specific skills that align with the job description, such as your ability to handle banking requests accurately and your understanding of health and safety regulations related to driving the Mobile Bank vehicle.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at RBS
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to provide excellent service.
✨Demonstrate Your Interpersonal Skills
Since this role involves building relationships with customers, be prepared to discuss how you effectively communicate and work within a team. Use examples that highlight your ability to connect with people.
✨Understand the Role's Requirements
Familiarise yourself with the responsibilities of a Personal Banker, especially regarding mobile banking. Be ready to discuss how you would handle various customer requests and ensure a seamless experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to thrive under pressure. Think of scenarios where you've successfully managed difficult situations or improved service delivery.
