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- Tasks: Be the first point of contact for customers and support their banking needs.
- Company: Join The Co-operative Bank, a pioneer in ethical banking with over 150 years of history.
- Benefits: Enjoy 27 days holiday, competitive pension, and wellbeing support.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
- Other info: Full-time role with comprehensive training and opportunities for community involvement.
The predicted salary is between 18400 - 25200 £ per year.
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Join to apply for the Customer Service Officer – Barnsley role at The Co-operative Bank plc
The Co-operative Bank plc provided pay range
This range is provided by The Co-operative Bank plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Customer Service Officer – 12 Month Fixed Term
Main Location: Barnsley (Ad-hoc Support required from Doncaster branch)
Hours: Full Time – 35 hours per week
Monday – Friday 08:30 – 16:00 and every other Saturday 8:30 – 12:30
Salary: £23,000
Close date: 10/07/2025
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we\’re proud to be different. We\’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don\’t just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there\’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Join us and help us continue to make progress in environmental and societal change, all with the UK\’s original ethical bank.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That\’s why Moneyfacts have awarded us the `Branch Network of the Year\’ several years running!
We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn\’t matter if you haven\’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
What a typical day will look like:
- Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
- Supporting customers across a variety of channels including in person, telephone and secure messages
- Identifying and addressing customer\’s needs
- Cash management control
- Utilizing various internal systems to update customer records
- Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
- Protecting and educating customers against fraud and scams
- Engaging with customers from various backgrounds including those who may be vulnerable
- Working towards personal/team targets and objectives
- Adhering to day to day regulatory and compliance requirements
- Working as part of a team, sharing and identifying ways to improve the service provided by the branch
- Participating in community outreach work and charity projects
Knowledge, skills and experience required:
- Previous experience gained within a customer service environment is essential
- A passion for excellent customer service with a positive, enthusiastic and resilient approach
- Knowledge of cash handling
- Proven success in achieving targets, objectives or deadlines
- Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
- Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals
- Comfortable working in a fast paced environment
What we can offer you:
- 27 days holiday rising to 30 days plus bank holidays
- Premium Allowance and Time in Lieu for Saturday working
- Competitive pension with up to 10% employer contribution
- Income protection/life assurance
- 2 paid days for volunteering per year
- `MyReward\’ corporate discount for over 800 retailers and Cycle to Work Scheme
- Wellbeing support `Help@Hand\’ offers mental health support, physiotherapy and GP appointments
- Colleague network groups committed to inclusion and diversity within our Bank
- Family friendly policies and supportive working environment
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Banking and Financial Services
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Customer Service Officer - Barnsley employer: The Co-operative Bank plc
Contact Detail:
The Co-operative Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Barnsley
✨Tip Number 1
Familiarise yourself with The Co-operative Bank's values and ethical policies. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you excelled in a target-driven environment or helped resolve customer issues, as this will demonstrate your capability to thrive in the role.
✨Tip Number 3
Practice your communication skills, especially in handling diverse customer backgrounds. Role-playing scenarios can help you feel more confident in addressing various customer needs, which is crucial for this position.
✨Tip Number 4
Research common banking practices and current trends in customer service within the financial sector. Being knowledgeable about these topics will not only impress your interviewers but also show your genuine interest in the industry.
We think you need these skills to ace Customer Service Officer - Barnsley
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your previous customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries or resolved issues, as this is crucial for the role.
Highlight Relevant Experience: If you have experience in a fast-paced environment or working with diverse customers, make sure to mention it. The Co-operative Bank values inclusivity and a strong customer focus, so demonstrate your ability to thrive in such settings.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company's ethical values. Explain why you want to work for The Co-operative Bank and how you can contribute to their mission.
How to prepare for a job interview at The Co-operative Bank plc
✨Show Your Passion for Customer Service
The Co-operative Bank values outstanding customer service, so be sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone.
✨Understand the Company's Values
Familiarise yourself with The Co-operative Bank's ethical policies and community involvement. During the interview, mention how these values resonate with you and how you can contribute to their mission of making a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in customer service situations. Think of scenarios where you successfully handled difficult customers or resolved issues, and be ready to discuss your thought process.
✨Demonstrate Adaptability
Since the role involves supporting customers through digital transformation, highlight your comfort with technology and your ability to adapt to new systems. Share any relevant experiences where you quickly learned new tools or processes.
