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- Tasks: Engage with customers via phone, email, and social media to resolve queries.
- Company: Join Ant Marketing, a vibrant team in Sheffield dedicated to excellent customer service.
- Benefits: Earn £12.21 per hour, enjoy 20 days holiday, and access exclusive employee perks.
- Why this job: Kickstart your career with flexible hours and opportunities for growth in a supportive environment.
- Qualifications: Fluency in Italian and strong communication skills in English and French are essential.
- Other info: Hybrid working options available after training; must be within a 1-hour commute of Sheffield.
Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT
Join to apply for the Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT role at Ant Marketing
Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT
4 days ago Be among the first 25 applicants
Join to apply for the Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT role at Ant Marketing
Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution?
Then come join us at Ant Marketing Ltd we’re waiting to welcome you to our friendly team.
This position is based at our Church Street Site in the Sheffield City Centre and all applicants are required to be within a 1-hour commute of our Sheffield offices.
Training & Grad bay will be completed on site, once completed you may have the option to work on a hybrid model where you would do a mixture of home and site working each week.
About The Job
As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills.
We’ll Give You
- £12.21 Per Hour, Plus a pay progression plan in place.
- 20 days holiday which increases with length of service plus 8 days bank holiday (in lieu if you are scheduled to work).
- You\’ll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
- We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team
- Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform. (You will automatically be added, once you have been with the Business for four weeks)
About You
- Will be fluent in Italian – written and spoken
- Have excellent written communication and customer service skills in English and French.
- Able to work at a fast pace, but also maintain a high standard of quality
WHAT WILL YOU BE DOING?
- Responding to emails and answering calls from customers regarding their online orders
- Maintaining a high standard of quality work to ensure that customers are treated fairly
- Reporting to your Team Manager
- Where necessary, refer issues to relevant internal /external department using correct escalation procedures
- Representing the brand well and ensuring customers are kept satisfied
- Written communication with customers in Italian & English
HOURS OF WORK
- Full time flexible between Monday – Sunday 7AM-8PM.
CONTRACT
Permanent
Join us and you will be representing global brands and delivering excellent customer service.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing, Public Relations, and Writing/Editing
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Industries
Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at Ant Marketing by 2x
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Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT
✨Tip Number 1
Make sure to brush up on your customer service skills, as this role heavily involves interacting with customers. Practise responding to common customer queries in both Italian and English to ensure you're comfortable during the interview.
✨Tip Number 2
Familiarise yourself with the company, Ant Marketing, and their values. Understanding their approach to customer service will help you align your answers with what they are looking for during the interview process.
✨Tip Number 3
Since the role requires flexibility, be prepared to discuss your availability openly. Highlight your willingness to work various shifts between Monday and Sunday, as this will demonstrate your commitment to the position.
✨Tip Number 4
Practice your typing skills, as you'll need to communicate effectively in writing. Consider doing mock scenarios where you respond to customer emails in both Italian and English to showcase your proficiency.
We think you need these skills to ace Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Italian, both written and spoken. Mention any relevant experiences where you used these skills, especially in customer service or communication roles.
Showcase Communication Abilities: Since the role requires excellent written communication skills, provide examples of your previous work that demonstrate your ability to communicate effectively in English and Italian. This could include writing samples or descriptions of past roles.
Tailor Your CV: Customise your CV to reflect the specific requirements of the job. Highlight any experience in customer service, particularly in fast-paced environments, and ensure your CV is clear and well-structured.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your skills align with the company's needs. Be sure to mention your flexibility in working hours and your commitment to providing excellent customer service.
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your Language Skills
Since the role requires fluency in Italian, make sure to practice your speaking and writing skills. Prepare to demonstrate your language proficiency during the interview by engaging in a conversation or answering questions in Italian.
✨Familiarise Yourself with Customer Service Scenarios
Ant Marketing values excellent customer service. Think of examples from your past experiences where you successfully handled customer queries or complaints. Be ready to discuss these scenarios and how you maintained a high standard of quality.
✨Understand the Company Culture
Research Ant Marketing and their approach to customer service. Understanding their values and mission will help you align your answers with what they are looking for in a candidate, showing that you are a good fit for their team.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about training opportunities, career progression, or the team dynamics to demonstrate your enthusiasm and engagement.
