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For Companies At a Glance
- Tasks: Lead the cigar service in our luxurious Garden Room, creating unforgettable experiences for guests.
- Company: Join The Lanesborough, London's top hotel, renowned for elegance and exceptional hospitality.
- Benefits: Enjoy competitive pay, private medical insurance, and discounts on food and spa treatments.
- Why this job: Be part of a vibrant team in a stunning setting, perfect for cigar lovers and hospitality enthusiasts.
- Qualifications: Cigar knowledge and sales experience preferred; enthusiasm and teamwork are essential.
- Other info: Opportunities for career growth and personal development with industry-leading training.
The predicted salary is between 36000 - 60000 £ per year.
Head of Cigars
We have an exceptional opportunity to join our Garden Room Team at The Lanesborough .
Garden Room
Geared towards cigar enthusiasts, The Garden Room at The Lanesborough cleverly adds some indoor assets to an outdoor space. The covered room is decked out in full Town and Country mode, with oak tables, a roaring fireplace and cosy furnishings, plus gentle underfloor heating and thick blankets for nippy evenings. A haven for smokers, the partially open walls sheltered by manicured hedges allow air to circulate while keeping out the wind, and a heavy-duty extractor fan in the ceiling dispels any lingering whiffs. At the entrance, a walk-in humidor displays an extensive range of Cuban and pre-Castro cigars – a taster of the enjoyment to come. Accompany your premium smoke with a top-notch Cognac.
The Lanesborough
Awarded No. 1 Hotel in London in the Travel + Leisure World\’s Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As Head of Cigars, you will work closely with the Garden Room Manager delivering the highest levels of cigar service to our guests. You will be responsible for suggesting and serving cigars, recommending matches to spirits, wines and drinks. You will play a key role in creating a memorable and immersive experience that reflects our commitment to luxury and bespoke hospitality.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
- Excellent Cuban cigar knowledge, with a proactive and confident approach to sales.
- Experienced in selling cigars in either retail shop environment or other cigar bars.
- Cigar qualification would be an advantage but not essential.
- Ability to work effectively as part of a team.
- Ability to communicate clearly, professionally and concisely.
- A keen interest in hospitality and be enthusiastic and positive.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
Financial Wellbeing
- Competitive salary package
- Discretionary Company Sick Pay
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children\’s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head of Cigars employer: The Lanesborough
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Cigars
✨Tip Number 1
Familiarise yourself with the different types of Cuban cigars and their unique characteristics. This knowledge will not only help you stand out during interviews but also demonstrate your passion for cigars, which is crucial for the Head of Cigars role.
✨Tip Number 2
Network with other cigar enthusiasts and professionals in the industry. Attend cigar events or join online forums to connect with people who share your interests. This can lead to valuable insights and potential referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your previous experience in sales, particularly in a retail or hospitality setting. Be ready to share specific examples of how you've successfully engaged customers and enhanced their experience, as this will be key in showcasing your suitability for the role.
✨Tip Number 4
Research The Lanesborough and its Garden Room concept thoroughly. Understanding their brand values and commitment to luxury hospitality will allow you to align your answers during the interview with what they are looking for in a candidate.
We think you need these skills to ace Head of Cigars
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Head of Cigars position. Familiarise yourself with the key requirements and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in cigar sales and hospitality. Emphasise your knowledge of Cuban cigars and any previous roles that demonstrate your ability to provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cigars and hospitality. Mention specific experiences that illustrate your proactive approach to sales and your ability to create memorable guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Lanesborough
✨Showcase Your Cigar Knowledge
Make sure to brush up on your knowledge of Cuban cigars and their unique characteristics. Be prepared to discuss different types, brands, and how they pair with various spirits. This will demonstrate your expertise and passion for the role.
✨Emphasise Customer Experience
Highlight your ability to create memorable experiences for guests. Share examples from your past roles where you went above and beyond to enhance customer satisfaction, especially in a hospitality setting.
✨Demonstrate Teamwork Skills
As the Head of Cigars, you'll need to work closely with the Garden Room Manager and other team members. Be ready to discuss how you've successfully collaborated in previous positions and how you can contribute to a positive team environment.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Garden Room and its operations. Inquire about the current cigar offerings, guest preferences, and how the team maintains high service standards.
