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For Companies At a Glance
- Tasks: Lead operations, finance, compliance, and HR to enhance client services and drive business success.
- Company: Join a dynamic wealth management firm focused on client-centric solutions and operational excellence.
- Benefits: Enjoy competitive salary, professional development opportunities, and a supportive work culture.
- Why this job: Shape the future of financial services while making a real impact in clients' lives.
- Qualifications: Proven leadership in FCA-regulated firms with expertise in operational strategy and compliance.
- Other info: Ideal for strategic thinkers ready to lead change in a fast-paced environment.
The predicted salary is between 72000 - 108000 £ per year.
Job Description
Reporting to the CEO, the Director of Operations will play a pivotal role in shaping and implementing operational strategies that drive the firm’s success. You will ensure the business operates efficiently, principally overseeing key business functions including Client Services (i.e. Paraplanning & Administration), Compliance, HR, Finance, Technology and Business Change.
Key Responsibilities
Leadership & Strategy
- Operations, Finance, Compliance and HR teams
- Responsible for creating and embedding a strong client-service culture
- Overall responsibility for implementing Target Operating Model
- Develop and operational strategies and drive continuous improvement
Client Services & Operations
- Implement processes and technologies to enhance the client experience
- Develop strong a customer-centric and continuous improvement culture
Finance & Regulatory Oversight
- Work closely with the Finance team and CEO in managing the firm’s financial health
- Work closely with Compliance team to manage regulatory risks, audits and ensure timely submissions to the FCA
- Oversee the hub’s compliance with FCA regulations, ensuring all activities, processes and reporting meet required standards
People
- Oversee HR function
- Retain key talent
Technology & Business Change.
- Overall change management responsibility
- Oversee the implementation of key financial planning tools, CRM systems and other technologies
Skills and Experience Desired
Leadership & Strategy
- Proven experience in a senior operational role within an FCA-regulated financial services firm
- Experience of contributing to the creation and implementation of business strategy and associated activities
- Strong leadership and management experience
- Strategic thinker with hands-on approach to problem solving
Client Services & Operations
- Expertise in operational strategy, process improvement and financial management
- Experience with firm acquisitions and integration processes
- Strong customer/client services background
Finance & Regulatory Oversight
- Strong knowledge of FCA regulations, compliance standards and risk management practices
People
- Ability to set and maintain a positive workplace climate of support and achievement for our people, that reflects our values, behaviours and culture
- The ability to contribute to the development of the firm’s policies and procedures
Technology & Business Change
- Experienced ‘change leader’
- The ability to encourage new ways of doing things and lead change
- Previously worked with financial planning tools, including CRM/back-office systems and cash flow planning tools
Director of Operations (Wealth Management) employer: Hanover
Contact Detail:
Hanover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations (Wealth Management)
✨Tip Number 1
Network with professionals in the wealth management sector, especially those who have experience in FCA-regulated firms. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in operations.
✨Tip Number 2
Familiarise yourself with the latest FCA regulations and compliance standards. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high operational standards.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully implemented operational strategies or led teams through change. Be prepared to share specific examples that highlight your strategic thinking and problem-solving abilities.
✨Tip Number 4
Research StudySmarter’s values and culture to align your approach with what we stand for. Understanding our client-service culture will help you articulate how you can contribute to enhancing the client experience in your role.
We think you need these skills to ace Director of Operations (Wealth Management)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational roles, particularly within FCA-regulated financial services. Emphasise your leadership skills and any specific achievements related to client services and compliance.
Craft a Compelling Cover Letter: In your cover letter, address how your strategic thinking and hands-on problem-solving approach align with the company's goals. Mention your experience in implementing operational strategies and enhancing client experiences.
Showcase Relevant Skills: Clearly outline your expertise in operational strategy, process improvement, and financial management. Provide examples of how you've successfully managed compliance and regulatory oversight in previous roles.
Demonstrate Cultural Fit: Highlight your ability to foster a positive workplace climate and retain key talent. Discuss how your values and behaviours align with the firm's culture, showcasing your commitment to client service and continuous improvement.
How to prepare for a job interview at Hanover
✨Demonstrate Your Leadership Skills
As a Director of Operations, showcasing your leadership experience is crucial. Prepare examples of how you've successfully led teams and implemented strategies in previous roles, particularly in FCA-regulated environments.
✨Showcase Your Client-Centric Approach
Highlight your experience in enhancing client services and operational strategies. Be ready to discuss specific processes or technologies you've implemented that improved the client experience and fostered a customer-centric culture.
✨Understand Regulatory Compliance
Familiarise yourself with FCA regulations and compliance standards relevant to the role. Be prepared to discuss how you've managed regulatory risks and ensured compliance in past positions, as this will be a key responsibility.
✨Prepare for Change Management Questions
As a change leader, you should be ready to discuss your experience with implementing new technologies and processes. Think of examples where you've successfully led change initiatives, particularly in financial planning tools or CRM systems.
