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For Companies At a Glance
- Tasks: Lead the IT Operations team, ensuring smooth daily operations and exceptional support.
- Company: Join a progressive company in central Norwich, known for its innovative tech environment.
- Benefits: Enjoy 25 days holiday, health schemes, free parking, and daily fresh fruit.
- Why this job: Make an impact in a diverse tech landscape while advancing your career.
- Qualifications: 4+ years in IT management with strong knowledge of systems and cybersecurity.
- Other info: Flexible hours, training courses, and easy access to local pubs!
The predicted salary is between 44000 - 66000 £ per year.
Job Description
IT Operations Manager
Please note this role is full onsite (however, free daily parking or subsidised work commute is offered).
In addition, my client is unable to offer sponsorship, now or in the future.
The role is based in my clients headquarters in central Norwich.
- Permanent, Full Time.
- Salary to 55K dependant on experience.
- Generous Pension.
- 25 days holiday plus public holidays up to 3 days Long Service entitlement. Health Scheme.
- Generous Life Assurance.
- Free use of electric vehicle charge points.
- 9am to 5pm working hours with 45 mins paid lunch break ( some flexi-time also offered to allow a day off in lieu)
- Fresh fruit daily, plus regular treats.
- Training Courses to further enhance technical skills and learning.
- cycle to work schemes.
- Other additional perks offered.
- The company is based within Norwich City Centre, so easily accessible by car, train or cycle. It’s not too far from some great pubs, too!
If you are keen to join progressive company, gain exposure to a diverse array of technologies, and provided the opportunity to learn and progress within the organisation, take a senior, responsible role, and make an impact with their technical environment, then please apply.
My client is in urgent need of an experienced IT Operations Manager to manage the existing IT Infrastructure Team and be responsible for overseeing the daily operations of the IT department, ensuring the stability, reliability, and security of the organization's IT infrastructure. This includes managing the IT Service Desk operations and teams.
- Leadership and Management: Lead and manage the service desk team to deliver exceptional technical support to internal users, ensuring prompt resolution of IT issues. Implementing best practices and driving continuous improvement to enhance customer experience and operational efficiency.
- The successful candidate will be responsible for ensuring appropriate cyber security systems are in place.
- IT Infrastructure: Oversee the maintenance, support, and optimization of all IT systems, including servers, networks, and applications. Ensure the infrastructure is secure and compliant with industry standards.
- Compliance and Security: Ensure all IT operations comply with relevant laws, regulations, and industry standards. Ensure alignment with corporate and cluster policies, procedures, service levels and defined process, to contribute to the standardization of IT.
- Performance Monitoring: Monitor and analyse the performance of IT systems and services. Identify areas for improvement and implement changes as needed.
About You:
- Preferred 4 years+ years of recent, relevant experience.
- Experience in IT management, with a proven track record of leading and managing IT teams in a service led environment.
- Previous experience of managing suppliers.
- Strong knowledge of IT systems, networks, and applications.
- Familiarity with cloud computing, cybersecurity, and data management.
- Expertise in change planning.
- Virtualisation of both Server and Desktop environments using VMWare.
- Windows Servers/Desktop operating systems.
- Active Directory and Group Policy knowledge.
- Microsoft 365 Exchange knowledge.
IT Operations Manager employer: DMR Personnel Ltd
Contact Detail:
DMR Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT operations and management. Being well-versed in current technologies, especially in areas like cloud computing and cybersecurity, will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed IT teams in the past. Be ready to discuss specific challenges you've faced and how you improved service delivery and team performance.
✨Tip Number 3
Network with professionals in the IT field, particularly those who have experience in operations management. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss your approach to compliance and security in IT operations. Understanding relevant laws and industry standards is crucial, so be ready to explain how you've ensured compliance in previous roles.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT management, particularly your leadership skills and familiarity with IT systems, networks, and applications. Use specific examples to demonstrate your achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the IT Operations Manager role. Emphasise your experience in managing IT teams, ensuring compliance, and optimising IT infrastructure. Show enthusiasm for the company and the opportunity to make an impact.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as knowledge of cloud computing, cybersecurity, and virtualisation. Mention any experience with VMWare, Windows Servers, Active Directory, and Microsoft 365 Exchange, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a managerial position.
How to prepare for a job interview at DMR Personnel Ltd
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples of how you've successfully led a team in the past, focusing on your approach to problem-solving and improving customer experience.
✨Highlight Technical Expertise
Make sure to discuss your knowledge of IT systems, networks, and applications. Be ready to talk about your experience with cloud computing, cybersecurity, and data management, as these are crucial for the role.
✨Prepare for Compliance Questions
Since compliance and security are key aspects of the job, be prepared to answer questions about relevant laws and regulations. Familiarise yourself with industry standards and be ready to discuss how you've ensured compliance in previous roles.
✨Demonstrate Continuous Improvement Mindset
The company values continuous improvement, so come prepared with examples of how you've implemented changes that enhanced operational efficiency. Discuss any best practices you've introduced and the impact they had on your previous teams.
