At a Glance
- Tasks: Help clients with luxury lifestyle requests in travel, retail, and entertainment.
- Company: Join Ten, a leading lifestyle management company with a global presence.
- Benefits: Enjoy hybrid working, competitive salary, paid time off, and employee discounts.
- Why this job: Be part of a dynamic team that values diversity and personal growth.
- Qualifications: Fluency in Arabic and English is essential; experience in luxury or customer service preferred.
- Other info: Work from home options available; apply before 10 July 2025.
The predicted salary is between 36000 - 60000 £ per year.
Lifestyle Manager – Arabic Speaking – UK
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We are looking for a professional, motivated and committed Arabic-speaking Lifestyle Managers in the area of Luxury Lifestyle Management.
You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in South Africa, and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
- Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
- Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
- Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
- Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
- To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
- To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
- To maintain high standards of service and communication with the member throughout the request/member journey
- To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
- To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
- To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements:
EDUCATION/EXPERIENCE:
- Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
- Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as firsthand experience booking flights, hotels and have confident to make other travel reservations
- Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
- An understanding of the luxury lifestyle and affluent customers
- Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
- Exceptional attention to details
- Reactive problem solving
- Ability to work with tight deadlines and under pressure
- Strong online research skills ‘Can-Do’ and positive attitude
- Passionate about customer service and sharing local tips
- Strong work ethics
- Are available on a full-time basis
- Only Arabic speaking candidates who are CURRENTLY based in the UK will be considered
Shift Patterns
Rotational shifts 5 days a week example either Tuesday – Saturday / or Sunday – Thursday; 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview.
Guidelines for Hybrid/Home Office option:
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
Our people are at the heart of the business, and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
- Remote Working Holidays – possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange (\’TENG\’). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Join Ten Group – apply before 10 July 2025.
Please note: We may close this job advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative and Customer Service
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Industries
Travel Arrangements
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Lifestyle Manager - Arabic Speaking - UK employer: Ten Lifestyle Group
Contact Detail:
Ten Lifestyle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifestyle Manager - Arabic Speaking - UK
✨Tip Number 1
Familiarise yourself with the luxury lifestyle sector, especially in the Middle East. Understanding the latest trends and popular destinations will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the luxury lifestyle and travel industries. Attend relevant events or join online forums to connect with others who can provide insights or even referrals that could lead to job opportunities at StudySmarter.
✨Tip Number 3
Brush up on your negotiation skills. As a Lifestyle Manager, you'll need to negotiate with suppliers and clients. Practising these skills can give you an edge in demonstrating your capability to handle complex requests.
✨Tip Number 4
Stay updated on current events and cultural happenings in the Middle East. This knowledge will not only enhance your conversations with clients but also show your commitment to providing tailored experiences, making you a more attractive candidate.
We think you need these skills to ace Lifestyle Manager - Arabic Speaking - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury lifestyle management, customer service, and any specific knowledge of the Middle East market. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the luxury lifestyle sector. Mention your fluency in Arabic and English, and provide examples of how you've successfully managed complex requests in previous roles.
Showcase Your Research Skills: Demonstrate your research skills by including specific examples of how you’ve used them to solve problems or enhance customer experiences. This could include knowledge of restaurants, travel options, or entertainment in the Middle East.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you showcase your verbal and written communication skills. Provide examples of how you've effectively communicated with clients or team members in past positions.
How to prepare for a job interview at Ten Lifestyle Group
✨Showcase Your Language Skills
As an Arabic-speaking Lifestyle Manager, fluency in both Arabic and English is crucial. Be prepared to demonstrate your language proficiency during the interview, possibly through a language test. Highlight any additional languages you speak, as this could set you apart from other candidates.
✨Demonstrate Local Knowledge
Familiarity with the Middle East, especially cities like Dubai, Abu Dhabi, and Doha, is essential. Research current events, cultural nuances, and popular destinations in these areas. During the interview, share insights or experiences that showcase your understanding of the luxury lifestyle and affluent customers in these markets.
✨Highlight Customer Service Experience
This role requires exceptional interpersonal skills and a passion for customer service. Prepare examples from your past experiences where you successfully managed client requests or resolved issues. Emphasise your ability to work under pressure and meet tight deadlines while maintaining high service standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and negotiation skills. Think of situations where you had to find alternative solutions for clients or negotiate benefits with suppliers. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.