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- Tasks: Handle inbound customer queries via calls, emails, and messages in a vibrant contact centre.
- Company: Join a dynamic team in Liverpool City Centre with a focus on customer service excellence.
- Benefits: Enjoy 28 days holiday, private medical insurance, and a company pension with hybrid working options.
- Why this job: Perfect for those seeking a fun work environment with no weekends or late nights!
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a permanent role with opportunities for process improvement and career growth.
The predicted salary is between 24000 - 33600 £ per year.
Customer Service Advisor – Hybrid working Location: Liverpool / Home Based (50% office / 50% home working) Salary: £24,000 Contract: Full time, Permanent Hours: Monday to Friday 9am till 5pm (no weekends or late evenings) Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insurance My client based in Liverpool City Centre is looking to recruit Customer Service advisors to work on an inbound Customer Service campaign. The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working) The hours of work are Monday – Friday, 9am – 5pm (no evenings or weekends). The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound / online enquiries through multiple channels. Working in a fun and vibrant contact centre environment, you will be tasked with: Taking inbound calls, emails or messages dealing with a variety of customer service queries Accurate recording of information onto a live system Resolution of customer enquiries (oral and written) based on competent working knowledge Query handling in response to customer requests with the support of clear information and processes Striving to provide a professional service at all times Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service To be considered for the role of Customer Service Advisor you must possess the following; Have experience within a previous customer service / contact centre role Excellent written and verbal communication skills Professional attitude and telephone manner Have basic IT skills If you would be interested in applying for the position please apply immediately. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hybrid
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you're a good fit for their team.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires handling various queries, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the hybrid working model and team dynamics. This shows your interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your communication skills and ability to handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you are interested in working for this company and how your skills align with their needs, particularly in handling inbound customer queries.
Highlight Relevant Skills: In your application, emphasise your written and verbal communication skills, as well as your IT proficiency. Provide examples of how you've successfully resolved customer enquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Search
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are essential for this role, practice articulating your thoughts clearly. Consider doing mock interviews to refine your responses and ensure you convey professionalism.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their mission and how they operate will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you may need to explain how you would handle specific customer service situations.
