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For Companies At a Glance
- Tasks: Support students from registration to university entry, ensuring their success and wellbeing.
- Company: Join Kaplan International College London, a vibrant hub for international students from over 80 countries.
- Benefits: Enjoy 28 days annual leave, discounts on courses, and a comprehensive health cash plan.
- Why this job: Make a real impact in students' lives while working in a supportive and dynamic team environment.
- Qualifications: Strong customer service skills, good communication, and a passion for education are essential.
- Other info: Located near Borough Market, just two minutes from London Bridge station.
The predicted salary is between 23000 - 32000 £ per year.
Job Description
Reference Number: JR248888
Location: Kaplan International College London
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 4
Salary: £27,500 per annum
Join our team as a Senior College Service Advisor
"Being a part of this team has been one of the most rewarding experiences of my career. Every day, I get to support students in realizing their potential while working with an amazing group of colleagues who share the same passion for education." – Dmytro Kuzmenko, College Service Advisor.
Why Join Us
The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.
What you will do
As a College Services Advisor, you’ll play a vital role covering all aspects of student support and success from welcoming to the College to registering at their chosen university. The team provides support across a range of areas, including student wellbeing and support, academic and quality assurance, student progression, compliance and administration.
What you’ll bring to the role
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Ability to deliver excellent customer service skills.
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Good verbal and written communication skills.
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Strong interest in working in education and in particular international students.
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Confident with IT, in particular Microsoft Excel.
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Excellent organisational skills and the ability to manage time effectively.
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Willingness to work flexiblyy.
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Experience of working as part of a team to achieve goals.
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Attention to detail.
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Ability to take initiative.
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A strong commitment to Equality, Diversity and Inclusion.
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A strong commitment to Safeguarding.
What we offer
As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:
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28 days annual leave*
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Big discounts on Kaplan courses for you and your family
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24/7 confidential helpline providing counselling and other support services
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Company pension contributions
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Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
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Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 21st August 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
College Services Advisor employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Services Advisor
✨Tip Number 1
Familiarise yourself with the specific needs of international students. Understanding their challenges and how to support them will show your genuine interest in the role and make you stand out during any discussions.
✨Tip Number 2
Network with current or former College Services Advisors if possible. They can provide insights into the role and the team culture, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with us. Whether it's through emails or phone calls, showing that you can communicate effectively and professionally will leave a positive impression.
✨Tip Number 4
Research Kaplan International College London and its values. Being able to articulate why you want to work specifically with us and how you align with our commitment to equality, diversity, and inclusion will strengthen your candidacy.
We think you need these skills to ace College Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the College Services Advisor role. Emphasise your customer service skills, organisational abilities, and any experience working with international students.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your background and skills meet the specific requirements of the job. Use examples to demonstrate your commitment to education, equality, diversity, and inclusion.
Showcase Your Communication Skills: Since good verbal and written communication skills are essential for this role, ensure your application is well-written and free from errors. This will reflect your attention to detail and professionalism.
Highlight IT Proficiency: Mention your confidence with IT, particularly Microsoft Excel, in both your CV and cover letter. If you have any relevant certifications or experiences, be sure to include them to strengthen your application.
How to prepare for a job interview at Kaplan
✨Show Your Passion for Education
Make sure to express your enthusiasm for working in education, especially with international students. Share any relevant experiences that highlight your commitment to supporting students in their academic journey.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. This is crucial for a College Services Advisor, so be ready to discuss specific situations where you went above and beyond for students or clients.
✨Highlight Your Organisational Skills
Be prepared to talk about how you manage your time and stay organised, especially when juggling multiple tasks. You might want to share tools or methods you use to keep track of your responsibilities.
✨Emphasise Teamwork and Initiative
Since the role involves working as part of a team, share examples of successful collaborations. Also, mention instances where you took the initiative to solve problems or improve processes, showcasing your proactive approach.
