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For Companies At a Glance
- Tasks: Support clients by managing and resolving D365 support tickets and implementing updates.
- Company: Join a forward-thinking Microsoft Partner making waves across various industries.
- Benefits: Enjoy a starting salary of up to £40k, tailored training, and mentorship.
- Why this job: Be part of a supportive team with growth opportunities and exposure to cutting-edge tools.
- Qualifications: 2+ years in a support role; experience with D365 CE customisations is essential.
- Other info: Hybrid working model available for better work-life balance.
The predicted salary is between 24000 - 40000 £ per year.
Job Description
D365 CE Support Analyst – Basingstoke (Hybrid) – £40kJoin an established, forward-thinking Microsoft Partner, delivering essential support and development across a range of industries to help clients implement and optimize their solutions!
Roles and Responsibilities
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Log, manage, and resolve D365 support tickets using Dynamics 365
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Apply updates such as new fields, form updates, workflows, or Power Automate flows
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Communicate effectively with clients and internal stakeholders
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Support onboarding and improvements for new and existing clients
Skills and Qualifications
- Experience with D365 CE customisations (fields, forms, workflows, security roles)
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Strong data handling skills (importing/exporting/validating data)
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Minimum 2 years in a support or helpdesk role
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Microsoft certs and knowledge of Power Platform, JavaScript, or Active Directory are a bonus
Benefits
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Starting Salary – up to £40k
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Tailored training and mentorship aligned to your career goals
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Exposure to Power Platform, scripting, and development tools
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Join a growing, supportive team with opportunities to progress
Dynamics 365 CE Support Analyst employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CE Support Analyst
✨Tip Number 1
Familiarise yourself with Dynamics 365 CE by exploring online resources and tutorials. This will not only boost your confidence but also help you speak knowledgeably about the platform during interviews.
✨Tip Number 2
Network with professionals in the Microsoft ecosystem, especially those who work with D365. Join relevant forums or LinkedIn groups to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved support tickets or improved processes. Real-life examples can demonstrate your problem-solving skills and experience effectively.
✨Tip Number 4
Stay updated on the latest features and updates in Dynamics 365 and Power Platform. Showing that you're proactive about learning can set you apart from other candidates.
We think you need these skills to ace Dynamics 365 CE Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 CE customisations, data handling skills, and any relevant certifications. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to log, manage, and resolve support tickets effectively, as well as your communication skills with clients and stakeholders.
Showcase Relevant Experience: When detailing your work history, focus on your previous roles in support or helpdesk positions. Highlight any achievements or projects where you successfully implemented updates or improvements using Dynamics 365.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support analyst role.
How to prepare for a job interview at Nigel Frank International
✨Showcase Your D365 Knowledge
Make sure to brush up on your knowledge of Dynamics 365 CE customisations. Be prepared to discuss specific examples of how you've managed support tickets, applied updates, or resolved issues in the past.
✨Demonstrate Strong Communication Skills
Since effective communication with clients and stakeholders is key, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts in simple terms, so think about how you would do that.
✨Highlight Your Data Handling Experience
Be ready to talk about your experience with data handling, including importing, exporting, and validating data. Prepare examples that demonstrate your attention to detail and problem-solving skills in this area.
✨Prepare for Technical Questions
Expect some technical questions related to Microsoft certifications, Power Platform, or JavaScript. Brush up on these topics and be ready to discuss any relevant projects or experiences that showcase your expertise.
