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For Companies At a Glance
- Tasks: Support clients with software issues and enhance customer satisfaction.
- Company: Join NEC Software Solutions, a leader in public service technology.
- Benefits: Enjoy remote work options, private medical cover, and 25 days holiday.
- Why this job: Make a real impact while working in a fun, diverse environment.
- Qualifications: Experience in Council Tax or Business Rates is essential.
- Other info: We value inclusivity and support all candidates throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Come join us and make a difference in the world!
Discover more at
Job Description
* This role can be Home based or Hybrid depending on your proximity to an NEC office*
Are you a Council Tax or Business Rates specialist looking for a career change that utilises your current skillset. We are currently looking for a Support Consultant with a background in Revenues.
You will be helping our clients resolve their software issues and enquiries. Building relationships with clients and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office.
It is more than just a support role, and you will be liaising closely with colleagues in the development and product teams. Using your experience to improve our software and drive customer satisfaction.
You will have a background in Council Tax and or Business Rates, you might be an assessor or a system administrator looking for a new role, that will maximise your existing skills. If you have NEC Revenues and Benefits system knowledge that would be an advantage.
In return, we offer a fun, diverse workplace with great benefits, excellent training plus some extra help if you need it. We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few.
To work as part of the NEC Entitlements Team, resolving application issues raised on the application solutions and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner.
To provide a good level of service to our customers and ensure that complex or sensitive support issues are dealt with in an appropriate manner. To liaise closely with Product and Development teams to improve customer satisfaction.
MAIN RESPONSIBILITIES:
- Provide technical assistance, application support, usage advice and guidance to NEC customers
- Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s
- Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s
- Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
- Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.
Qualifications
ESSENTIAL SKILLS:
- Extensive knowledge of Revenues and Benefits software
- Good knowledge of Revenues Legislation, Council Tax and Non-Domestic Rates
- Ability to recognise and prioritise urgent calls
- Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as required
- Experience of working for/with the Public Sector
- Good customer relationship skills
DESIRABLE SKILLS:
- ITIL v3 Foundation certificate
- Understand principles of software development within an ISO 9001 accredited environment
- SQL Knowledge
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Council Tax/Business Rates Support Consultant employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax/Business Rates Support Consultant
✨Tip Number 1
Familiarise yourself with the NEC Revenues and Benefits system if you haven't already. Understanding the software will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of Revenues Legislation, Council Tax, and Non-Domestic Rates. Being well-versed in these areas will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships. Think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this is crucial for the Support Consultant role.
✨Tip Number 4
Network with current or former employees of NEC Software Solutions. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Council Tax/Business Rates Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Council Tax and Business Rates. Emphasise any relevant roles you've held, particularly those involving customer support or software assistance.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Support Consultant role. Mention your background in Revenues and how it aligns with the responsibilities outlined in the job description.
Showcase Your Customer Relationship Skills: Provide examples of how you've successfully built relationships with clients in previous roles. This is crucial for demonstrating your ability to deliver a first-class customer experience.
Highlight Relevant Qualifications: If you have any certifications related to ITIL or SQL, be sure to mention them. Even if they are not essential, they can set you apart from other candidates.
How to prepare for a job interview at NEC Software Solutions
✨Showcase Your Expertise
Make sure to highlight your extensive knowledge of Revenues and Benefits software during the interview. Be prepared to discuss specific examples from your past experience that demonstrate your understanding of Council Tax and Non-Domestic Rates.
✨Demonstrate Customer Relationship Skills
Since this role involves building relationships with clients, be ready to share instances where you've successfully managed customer interactions. Emphasise your ability to handle complex or sensitive issues with care and professionalism.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices is crucial for this position. Brush up on ITIL principles and be prepared to discuss how you have applied them in previous roles to ensure efficient support processes.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the NEC Entitlements Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
