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For Companies At a Glance
- Tasks: Lead customer success strategies and ensure client satisfaction across multiple services.
- Company: Join a top UK Value-Added Reseller known for its commitment to customer value.
- Benefits: Enjoy a competitive salary, bonuses, car allowance, and hybrid working options.
- Why this job: Shape customer engagement and drive meaningful partnerships in a dynamic environment.
- Qualifications: Experience in customer success or related fields, with strong leadership skills required.
- Other info: This role involves travel to client sites and offers significant growth opportunities.
The predicted salary is between 60000 - 84000 £ per year.
Head of Customer Success
Location: UK-wide hybrid (with travel to client or regional sites as required)
Salary: £100,000 plus bonus, car allowance and more!
Are you passionate about customer outcomes, value-driven strategy, and enabling long-term partnerships?
I\’m working with one of the UK’s most successful and respected Value-Added Resellers (VARs), helping them recruit a Head of Customer Success – a strategic leadership role at the heart of customer engagement, retention, and expansion.
The Role:
As Head of Customer Success, you’ll play a critical role in shaping how success is defined, measured, and delivered across a multi-service customer base. This is not just about support – it’s about value. You’ll lead on building structured success plans that clearly align to your customers\’ strategies and unlock deeper engagement and growth opportunities.
You’ll work cross-functionally with Account Managers and BDEs to ensure the renewal process is frictionless and that every customer interaction showcases your team’s expertise, care, and commercial impact.
Key Responsibilities:
- Define and implement a scalable, structured Customer Success framework
- Ensure each multi-service customer has a documented success plan tied to strategic business outcomes
- Drive seamless customer renewals and improved satisfaction metrics
- Partner with sales teams to identify and support upsell and cross-sell opportunities
- Be the voice of the customer internally, ensuring continual service improvement and innovation
- Lead and grow a high-performing Customer Success team
Head of Customer Success employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Network with professionals in the customer success field. Attend industry events, webinars, or local meetups to connect with others who are already in similar roles. This can help you gain insights into what companies like ours value in a Head of Customer Success.
✨Tip Number 2
Research our company and understand our customer base. Familiarise yourself with our services and how we deliver value to our clients. This knowledge will allow you to speak confidently about how you can enhance customer engagement and retention during interviews.
✨Tip Number 3
Prepare to discuss your experience with building customer success frameworks. Think of specific examples where you've implemented strategies that led to improved customer satisfaction and retention. Being able to articulate these experiences will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership skills by highlighting your experience in managing teams. Be ready to discuss how you've motivated and developed high-performing teams in the past, as this role requires strong leadership to drive customer success initiatives.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Head of Customer Success. Tailor your application to highlight your experience in customer engagement, retention, and strategic leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved building customer success frameworks, managing teams, and driving customer satisfaction metrics. Use specific examples to demonstrate your impact.
Showcase Your Strategy Skills: Since this role focuses on value-driven strategy, include details about how you've successfully implemented strategies that align with customer outcomes. Discuss any structured success plans you've developed in past positions.
Personalise Your Application: Make your application stand out by personalising it for the company. Mention their values and how your vision aligns with their goals. This shows genuine interest and understanding of their business.
How to prepare for a job interview at James Adams
✨Understand the Customer Success Framework
Familiarise yourself with various Customer Success frameworks and be ready to discuss how you would implement a scalable structure. Highlight your experience in defining success metrics and aligning them with customer strategies.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in customer-facing roles. Discuss your approach to building high-performing teams and how you foster a culture of success and collaboration.
✨Demonstrate Value-Driven Strategy
Be prepared to explain how you have previously driven value for customers. Share specific instances where your strategic initiatives led to improved customer satisfaction or retention rates.
✨Engage with Cross-Functional Collaboration
Highlight your experience working with sales and account management teams. Discuss how you’ve successfully partnered with other departments to enhance customer engagement and drive upsell opportunities.
