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For Companies At a Glance
- Tasks: Lead customer success initiatives and develop strategic plans for client engagement.
- Company: Join a top UK Value-Added Reseller known for its commitment to customer value.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and hybrid working options.
- Why this job: Shape customer success strategies and make a real impact on client relationships.
- Qualifications: Experience in customer success or related fields is essential; leadership skills are a plus.
- Other info: This role involves travel to client sites and collaboration with various teams.
The predicted salary is between 72000 - 84000 £ per year.
Head of Customer Success
Location: UK-wide hybrid (with travel to client or regional sites as required)
Salary: £100,000 plus bonus, car allowance and more!
Are you passionate about customer outcomes, value-driven strategy, and enabling long-term partnerships?
I\’m working with one of the UK’s most successful and respected Value-Added Resellers (VARs), helping them recruit a Head of Customer Success – a strategic leadership role at the heart of customer engagement, retention, and expansion.
The Role:
As Head of Customer Success, you’ll play a critical role in shaping how success is defined, measured, and delivered across a multi-service customer base. This is not just about support – it’s about value. You’ll lead on building structured success plans that clearly align to your customers\’ strategies and unlock deeper engagement and growth opportunities.
You’ll work cross-functionally with Account Managers and BDEs to ensure the renewal process is frictionless and that every customer interaction showcases your team’s expertise, care, and commercial impact.
Key Responsibilities:
- Define and implement a scalable, structured Customer Success framework
- Ensure each multi-service customer has a documented success plan tied to strategic business outcomes
- Drive seamless customer renewals and improved satisfaction metrics
- Partner with sales teams to identify and support upsell and cross-sell opportunities
- Be the voice of the customer internally, ensuring continual service improvement and innovation
- Lead and grow a high-performing Customer Success team
Head of Customer Success employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Network with professionals in the customer success field, especially those who have experience in leadership roles. Attend industry events or webinars to connect with potential colleagues and learn about best practices that can help you stand out.
✨Tip Number 2
Familiarise yourself with the latest trends and tools in customer success management. Being knowledgeable about platforms and methodologies that enhance customer engagement will demonstrate your commitment to driving value for customers.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented customer success strategies in previous roles. Highlighting measurable outcomes will show your ability to deliver results and align with the company's goals.
✨Tip Number 4
Research the company’s current customer success initiatives and be ready to share your insights on how you could enhance their existing framework. This shows initiative and a genuine interest in contributing to their success.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Head of Customer Success position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in customer success, strategic leadership, and cross-functional collaboration. Use specific examples that demonstrate your ability to drive customer engagement and satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer outcomes and value-driven strategies. Discuss how you would approach building structured success plans and improving customer renewals, making sure to connect your past experiences to the role.
Highlight Leadership Skills: In both your CV and cover letter, emphasise your leadership abilities. Provide examples of how you've led teams to success, driven service improvements, and fostered long-term partnerships with clients.
How to prepare for a job interview at James Adams
✨Understand the Customer Success Framework
Familiarise yourself with various Customer Success frameworks and be ready to discuss how you would implement a scalable structure. Highlight your experience in defining success metrics and how they align with customer strategies.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in customer-facing roles. Discuss your approach to building high-performing teams and how you foster a culture of success and collaboration.
✨Demonstrate Value-Driven Strategy
Be prepared to talk about how you have previously driven value for customers. Share specific instances where your strategic initiatives led to improved customer satisfaction or retention rates.
✨Engage with Cross-Functional Collaboration
Highlight your experience working with sales and account management teams. Discuss how you’ve successfully partnered with other departments to enhance customer engagement and drive upsell opportunities.
