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For Companies At a Glance
- Tasks: Lead and inspire a dynamic team while ensuring smooth operations and exceptional client service.
- Company: Citation Group supports small businesses with HR, Health & Safety, and more to ease their burdens.
- Benefits: Enjoy 25 days holiday, birthday leave, healthcare plans, and unique perks like Pawternity Leave.
- Why this job: Join a vibrant culture that values your contributions and offers opportunities for personal growth.
- Qualifications: Confident communicator with strong organisational skills and a passion for team leadership.
- Other info: Hybrid work model: 2 days in the office, 3 days remote.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Lead Coordinator
Location: Hybrid – 2 days office (Wilmslow), 3 days from home
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
That’s where we come in. From HR and Health & Safety to ISO certification, fire safety, and more – we’ve got your back. Our goal? To take the stress off business owners so they can focus on what they do best.
The Role
Are you a natural organiser with a passion for leading teams and making things happen? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the perfect next step in your career.
We’re on the hunt for a proactive, energetic, and people-focused Team Leader to head up our Field Support team. This team plays a crucial role in our business, they’re the ones behind the scenes making sure our consultants are in the right place, at the right time, delivering outstanding service to our clients. You’ll be their guide, coach, and biggest cheerleader, ensuring we keep everything running like clockwork.
What you'll be doing:
- Leading with purpose: You’ll manage and inspire a brilliant team of planners and coordinators, helping them grow, hit their goals, and feel valued.
- Keeping us moving: From daily scheduling to resource planning, you’ll ensure our field teams are where they need to be – all while keeping productivity high and client service exceptional.
- Performance focused: You’ll monitor team KPIs and make sure we’re hitting service level targets, every time.
- Cross-team collaboration: You’ll work closely with consultants and senior stakeholders to keep our operations aligned and efficient.
- Driving improvements: You’ll spot opportunities to streamline our processes and make things better – for our people and our customers.
- Tech-savvy coordination: Using Salesforce Field Service, you’ll keep appointments on track, monitor team performance, and manage resource allocation.
- Championing people: From regular 1-1s and team meetings to performance reviews, you’ll build a strong, motivated team that’s proud of what they do.
- Supporting change: Whether it's a new tech rollout or a service transformation project, you’ll be right there leading the way and getting your team on board.
- Coordinate and optimise Consultant diaries by booking client visits, minimising travel time, rebooking cancellations, and ensuring service agreements and KPIs are met.
- Support effective communication and reporting by managing Consultant queries, liaising with internal teams, and generating accurate MI and visit-related reports.
What we're looking for:
- You’re a confident communicator who thrives on getting the best out of people.
- Organised, calm under pressure, and brilliant at juggling priorities – you keep things running smoothly, no matter how busy it gets.
- You’ve got a strong eye for detail, love solving problems, and always put the customer first.
- You’re confident working with data and using it to inform decisions and drive performance.
Here’s a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
- Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
- Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
- Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
- Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
- Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Lead Coordinator employer: The Citation Group
Contact Detail:
The Citation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Coordinator
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, especially Salesforce Field Service. Being tech-savvy will not only help you stand out but also show that you're ready to hit the ground running.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Highlight your ability to inspire and motivate others, as this is crucial for the Lead Coordinator role.
✨Tip Number 3
Prepare to discuss your experience with performance monitoring and KPI management. Be ready to share specific instances where you've improved team productivity or client service through data-driven decisions.
✨Tip Number 4
Showcase your problem-solving abilities by thinking of examples where you've streamlined processes or improved efficiency in previous roles. This will align perfectly with the expectations of driving improvements in the Lead Coordinator position.
We think you need these skills to ace Lead Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership, coordination, and performance management. Use specific examples that demonstrate your ability to inspire and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and your organisational skills. Mention how your previous experiences align with the responsibilities of the Lead Coordinator role and how you can contribute to Citation Group's mission.
Showcase Your Communication Skills: Since the role requires confident communication, provide examples in your application that illustrate your ability to communicate effectively with both team members and clients. Highlight any experience in cross-team collaboration.
Highlight Problem-Solving Abilities: Demonstrate your strong eye for detail and problem-solving skills by including specific instances where you've successfully managed challenges or improved processes in previous roles. This will show your proactive approach to driving improvements.
How to prepare for a job interview at The Citation Group
✨Show Your Organisational Skills
As a Lead Coordinator, your ability to organise and manage tasks is crucial. Be prepared to discuss specific examples of how you've successfully coordinated teams or projects in the past, highlighting your attention to detail and ability to juggle multiple priorities.
✨Demonstrate Leadership Qualities
This role requires you to inspire and lead a team. Share experiences where you've motivated others, resolved conflicts, or driven performance improvements. Emphasise your people-focused approach and how you build strong relationships within a team.
✨Be Data-Savvy
Since the position involves monitoring KPIs and using data for decision-making, be ready to discuss your experience with data analysis. Provide examples of how you've used data to inform decisions or improve processes in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to adapt quickly or implement changes, and be ready to explain your thought process and the outcomes.
