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- Tasks: Lead a team to deliver top-notch customer service in a dynamic call centre environment.
- Company: Join a reputable legal client based in the vibrant Liverpool city centre.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction.
- Qualifications: Experience in call centre management and a passion for customer service are essential.
- Other info: This is a full-time, permanent position with a focus on staff development.
The predicted salary is between 28000 - 32000 £ per year.
Job Title: Call Centre Team Leader Salary: £28,000-£32,000 per annum (Full-Time, Permanent, 35 hours) Location: Liverpool City Centre (Office based) Shifts: Flexibility to work between the hours of 9am and 8pm, Mon-Sat Are you experienced in call centre team leader management, with a knack for customer service management and an interest in the legal sector? We are hiring for a Call Centre Team Leader to join our legal client at their head office in the Liverpool city centre. As a Call Centre Team Leader, you will be expected manage daily activities and ensuring that the team deliver first class customer service to the areas of business that require support. In this role, you will also provide a primary point of contact for all customers, clients and third parties whilst maintaining the highest level of customer service. What Youll Do: Management of the teams daily workloads, productivity and inboxes alongside achieving service level standards and optimising staffing levels daily. Prioritising workloads to ensure targets are delivered in a timely manner. Managing any systems or process changes effectively. Handling all team KPI reporting and key task management. Overseeing all your teams training and staff development ranging from appraisals to the regular conducting of one to ones. Offering additional support and a second, higher point of conta…
Call Centre Team Leader employer: Aspire Recruitment Careers
Contact Detail:
Aspire Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Leader
✨Tip Number 1
Familiarize yourself with the legal sector. Understanding the nuances of this industry will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing call centre teams. Be ready to discuss specific examples of how you've improved team performance and customer satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your approach to training and development. Share strategies you've used to enhance team skills and how you handle performance appraisals.
✨Tip Number 4
Showcase your ability to manage KPIs and reporting. Be prepared to explain how you've used data to drive team performance and meet service level standards.
We think you need these skills to ace Call Centre Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centre management and customer service. Use specific examples that demonstrate your leadership skills and ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the legal sector and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasize skills such as team management, KPI reporting, and customer service excellence. These are crucial for the Call Centre Team Leader position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aspire Recruitment Careers
✨Show Your Leadership Skills
As a Call Centre Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated team members and handled challenges.
✨Understand Customer Service Excellence
Since the role emphasizes first-class customer service, be ready to discuss your approach to customer satisfaction. Share specific instances where you went above and beyond to resolve customer issues or improve service quality.
✨Familiarize Yourself with Legal Sector Nuances
Given the legal context of the position, it’s beneficial to have a basic understanding of the legal sector. Research common practices and terminology used in legal call centres to show your interest and preparedness.
✨Prepare for KPI Discussions
KPI reporting is a key part of the role. Be prepared to discuss how you have tracked and improved KPIs in previous roles. Think about metrics you’ve used and how you communicated these results to your team.
