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For Companies At a Glance
- Tasks: Support patients post-treatment, ensuring they feel informed and cared for.
- Company: Join Smile White, a leading dental care provider focused on exceptional patient experiences.
- Benefits: Enjoy competitive pay, training opportunities, and perks like employee discounts and free parking.
- Why this job: Make a real difference in patient care while working in a friendly, supportive team environment.
- Qualifications: Strong communication skills and a caring approach; healthcare experience is a plus but not required.
- Other info: Full-time role, Monday to Friday, with opportunities for professional growth.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Job Title: Aftercare Specialist
Location: LS11 Smile White
Job Type: Full-time, Monday – Friday: 9:00 – 17:00
Salary: £25k- £30k
About Us:
Smile White is a premier provider of dental care, committed to delivering outstanding patient experiences. We specialise in comprehensive treatments, ensuring every patient receives top-tier care. We are now seeking a compassionate and organised Aftercare Specialist to join our team and support our patient’s post-treatment.
Key Responsibilities:
- Engage with patients’ post-treatment to ensure they feel supported and informed.
- Address patient concerns, providing guidance and liaising with clinical staff when necessary.
- Schedule follow-up appointments and coordinate ongoing care plans.
- Maintain accurate patient records and follow GDPR compliance.
- Support the wider team with administrative tasks related to aftercare.
Requirements:
- Excellent communication and interpersonal skills.
- Strong Customer Care Experience
- A caring and empathetic approach to patient interactions.
- Strong organisational skills and attention to detail.
- Prior experience in a healthcare or customer-facing role is desirable but not essential
- Flexibility to work the specified hours.
What We Offer:
- A supportive and friendly team environment.
- Competitive pay and benefits.
- Training and opportunities for professional growth.
How to Apply:
If you’re passionate about making a difference in patient care and can work the stated hours, we’d love to hear from you!
Let’s create beautiful smiles together at Smile White!
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Experience:
- customer service: 2 years (preferred)
Work Location: In person
Aftercare Specialist employer: Smile White
Contact Detail:
Smile White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Specialist
✨Tip Number 1
Familiarise yourself with the dental care industry and Smile White's specific services. Understanding their approach to patient care will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer care experience in conversations. Be ready to share specific examples of how you've successfully supported customers or patients in the past, as this will demonstrate your suitability for the Aftercare Specialist role.
✨Tip Number 3
Prepare questions to ask during your interview that show your interest in patient care and aftercare processes. This not only shows your enthusiasm but also helps you assess if the role aligns with your values.
✨Tip Number 4
Network with current or former employees of Smile White on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Aftercare Specialist position, giving you an edge in your application.
We think you need these skills to ace Aftercare Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Aftercare Specialist position. Tailor your application to highlight how your skills and experiences align with what Smile White is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer care and any healthcare roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and organisational skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your understanding of the importance of aftercare. Mention specific examples from your past experiences that showcase your empathy and ability to support patients effectively.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail, which is crucial for the Aftercare Specialist role.
How to prepare for a job interview at Smile White
✨Show Your Compassion
As an Aftercare Specialist, empathy is key. Be prepared to share examples of how you've supported customers or patients in the past, demonstrating your caring approach and ability to address concerns effectively.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Discuss any experience you have with scheduling appointments or managing records, and be ready to explain how you ensure accuracy and compliance, especially regarding GDPR.
✨Demonstrate Communication Skills
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and confidently, and think of instances where you've successfully communicated with patients or clients to resolve issues.
✨Prepare Questions About Patient Care
Show your interest in the role by preparing thoughtful questions about patient care practices at Smile White. This not only demonstrates your enthusiasm but also helps you understand their approach to aftercare.
