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- Tasks: Join our team to schedule and manage customer service for six depots using cutting-edge technology.
- Company: Farol Ltd is the UK's largest John Deere dealership, thriving since 1976 with a family-owned ethos.
- Benefits: Enjoy a competitive salary, increasing holiday days, a company pension, and financial planning services.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction in a rewarding environment.
- Qualifications: Experience in agricultural or groundcare industries preferred, but other service roles are also welcome.
- Other info: Work hours are Monday to Friday, with occasional Saturday shifts.
The predicted salary is between 24000 - 35000 £ per year.
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Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.
Established as a family business in 1976, Farol today is made up of over 320 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.
Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.
About the Role
We have an exciting new opportunity for an individual to join our growing Centralised Service department at our Milton Common Head Office. You will be an integral part of the team and will use our cutting-edge tools and technology to provide a first class service to our customers.
You will be proactively planning & scheduling work centrally for 6 depots; your role will be to communicate with customers (both internal and external), and to allocate and schedule work to our technicians across the group. Your main priority is ensuring our customer service levels meet our customers’ needs whilst maintaining a first-class standard of service at all time.
Your main duties will include:
- Answering incoming telephone calls from customers and taking the appropriate action
- Utilising our scheduler and planning tools, allocating work for the technicians based on their expertise and skill
- Keeping in regular contact with customers throughout the job process – from initial contact to providing estimates, keeping the customer informed abouts timescales, through to invoicing once the work has been carried out
- Liaising with colleagues from other departments
- Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customers
About You
The ideal candidate will have previous experience within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Service Advisor. However, Service Administrators/Advisors from other industries will also be considered.
Basic salary in the region of £28,000 – £35,000 dependent on experience, out of hours payment, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.
Hours of work
8am – 5pm Monday to Friday
Weekend out of hours call handling rota (approximately 1 in 4)
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Connected Support Advisor employer: Farol Ltd
Contact Detail:
Farol Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connected Support Advisor
✨Tip Number 1
Familiarise yourself with the agricultural and groundcare industry, especially John Deere products. Understanding the technical aspects and customer needs in this sector will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, as you'll be liaising with both customers and technicians. Being able to convey information clearly and effectively is crucial for a Connected Support Advisor.
✨Tip Number 3
Get comfortable with scheduling and planning tools. Familiarity with these systems can give you an edge, as you'll be using them to allocate work efficiently across multiple depots.
✨Tip Number 4
Network with professionals in the agricultural sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
We think you need these skills to ace Connected Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Connected Support Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, scheduling, and any relevant technical knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet customer needs.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that showcase your skills in communication, planning, and customer service, particularly in the agricultural or groundcare sectors.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Farol Ltd
✨Research Farol Ltd
Before your interview, take some time to learn about Farol Ltd's history, values, and their position in the agricultural and groundcare industry. Understanding their commitment to customer service and technology will help you align your answers with their vision.
✨Showcase Your Communication Skills
As a Connected Support Advisor, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Use examples from your past experiences where you successfully managed customer interactions.
✨Familiarise Yourself with Scheduling Tools
Since the role involves using scheduling and planning tools, it’s beneficial to familiarise yourself with any relevant software or tools. If you have experience with similar systems, be ready to discuss how you used them to improve efficiency and service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to handle difficult customers or scheduling conflicts, and explain how you resolved them effectively.
