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- Tasks: Manage a diverse portfolio of claims, ensuring compliance and client satisfaction.
- Company: Crawford & Company is the world's largest independent claims management provider with nearly 80 years of experience.
- Benefits: Enjoy competitive salary, strong benefits package, remote work options, and ongoing training.
- Why this job: Join a dynamic team focused on restoring lives and communities while developing your skills.
- Qualifications: Insurance qualification or extensive claims adjusting experience preferred; strong communication and problem-solving skills required.
- Other info: Inclusive work environment welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
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Job Description
To manage a mixed portfolio of claims to include domestic, commercial & agricultural.
Job Description
To manage a mixed portfolio of claims to include domestic, commercial & agricultural.
Responsibilities
- Contribute to the general property productivity targets through effective planning and organization of personal workload.
- Manage the maintenance of Client relationships through management and delivery of SLA\’s and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
- Ensure all Adjusting activities are fully compliant with the company’s procedures and external regulatory requirements.
- Participate where appropriate in the delivery of projects, ensuring personal contribution is completed within timescales and project requirements.
- Maintain awareness of Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Qualifications
- The role will encompass Adjuster field operations usually within a designated geographical area.
- The role will be either office or home based with regular UK travel required and in addition intermittent overnight stays will be necessary.
- Behave in a strongly customer focused way at all times to ensure development and maintenance of Client relationships
- Demonstrate personal integrity in a way which is consistent to the company’s core values
- Communicate effectively by sharing, listening and exchanging information and knowledge at all levels
- Work within license and refer to colleagues as appropriate
- Demonstrate an enquiring, challenging and objective approach to claims handling
- Build and maintain positive working relationships within own team and across teams breaking down silos
- Demonstrate a solution and action oriented style in order
- Insurance qualification (preferably ACII or ACILA) or Extensive claims adjusting experience preferred
- Previous involvement in insurer client relationship management.
- Experience of agricultural insurance claims, rural communities and challenges preferred
- Extensive knowledge and understanding of FCA procedures and TCF initiatives
- Extensive knowledge of the insurance market
- Extensive technical knowledge within the adjusting arena
- Understanding of Client SLA compliance/productivity/quality requirements
- Proven proficient working knowledge of scoping software and hand held device use.
- Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues.
- Project management skills in order to deliver targets within budgets and timescales.
- Ability to demonstrate attention to detail.
- Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively.
- Efficient use of technology.
- Ability to work on own initiative and within a team environment.
- Strong communication skills, both written and verbal.
- Excellent customer service & organisational skills.
- The role will encompass Adjuster field operations usually within a designated geographical area.
- The role will be either office or home based with regular UK travel required and in addition intermittent overnight stays will be necessary.
About Us
We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work.
Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.
In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.
About
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
- Consciousness
- Capability
- Culture
We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.
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Ariel- Adjuster employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ariel- Adjuster
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be managing, especially in domestic, commercial, and agricultural sectors. Understanding the nuances of these areas will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who have experience in claims adjusting. Attend relevant events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Brush up on your knowledge of FCA procedures and TCF initiatives, as these are crucial for compliance in the role. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your problem-solving skills and ability to handle disputes effectively. Think of examples from your past experiences where you've successfully navigated challenging situations, as this will resonate well with the interviewers.
We think you need these skills to ace Ariel- Adjuster
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Ariel-Adjuster position. Tailor your application to highlight relevant experience in managing claims, particularly in domestic, commercial, and agricultural sectors.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in claims adjusting or insurance, especially if it involves client relationship management or agricultural insurance. Use specific examples to demonstrate your skills and achievements.
Showcase Your Skills: Make sure to mention key skills that align with the job description, such as problem-solving abilities, project management skills, and strong communication skills. Provide examples of how you've successfully used these skills in past roles.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Crawford & Company and how you can contribute to their mission of restoring and enhancing lives.
How to prepare for a job interview at Crawford & Company
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Adjuster at Crawford & Company. Familiarise yourself with managing a mixed portfolio of claims, including domestic, commercial, and agricultural aspects. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Focus
Crawford & Company values strong customer relationships. Be prepared to discuss how you've maintained client relationships in previous roles and how you plan to ensure client satisfaction in this position. Highlight any experience you have in managing SLAs and KPIs.
✨Demonstrate Problem-Solving Skills
The role requires effective problem-solving abilities. Prepare examples of past situations where you successfully identified issues and implemented solutions, especially in claims handling or customer complaints. This will show your proactive approach to challenges.
✨Familiarise Yourself with FCA Procedures
Having extensive knowledge of FCA procedures and the TCF initiative is crucial for this role. Brush up on these regulations and be ready to discuss how they impact claims adjusting. This will demonstrate your commitment to compliance and industry standards.
